Soraya Martínez Abella

Professional with extensive experience in customer service, telephone management, and administrative support, developed in sectors such as telecommunications, healthcare, insurance, technology, and business services.

Throughout my career, I have performed functions of telephone and in-person customer service, switchboard operation, incident resolution, product and service information, reception of visitors, and administrative support in office environments.

I am characterized by offering close and professional customer service, clear and effective communication, as well as a great capacity for organization and adaptation to different tools and work procedures.

I have experience managing a high volume of calls, working in dynamic environments, and collaborating with different departments to ensure efficient and quality service.

I am looking to collaborate on customer service, administrative support, or telephone management projects, contributing commitment, responsibility, and a focus on customer satisfaction.