Freelancer profile translated to English.
Back to original languageAbout Soraya
✨Virtual Assistant | Customer Service | Sales Support in Spanish✨
I am a professional with experience in **hospitality and telephone customer service**, which has allowed me to develop key skills such as effective communication, empathy, and quick problem-solving in dynamic and high-pressure environments.
📞 I worked as a **telephone sales agent at DKV Seguros**, where I gained experience in commercial support, customer management, resolving doubts, and handling objections, always focused on providing a friendly, professional, and results-oriented service.
💼 I currently offer services as a **virtual assistant and customer support in Spanish**, helping businesses manage:
- Customer messages and inquiries 💬
- Reservations and daily support 📅
- Emails and administrative tasks 📧
- Basic sales support and commercial communication 💰
⚡ I am a responsible, organized, and resourceful person, with great adaptability and quick learning skills. I am committed to each task to ensure efficient, clear, and quality service.
🎯 My goal is to help businesses save time, improve customer service, and optimize their daily operations, always bringing professionalism and commitment.
🚀 Available to start immediately and adapt to the needs of each project.
Spanish
Native or bilingual
Can work on-site
Oviedo (up to 50km)
Experience
- DKV SegurosTelephone Sales Agent / Commercial SupportTELECOMMUNICATIONSJanuary 2024 - March 2024 (2 months)Oviedo, Spain
- Telephone contact with potential clients for health insurance sales
- Product explanation and customer query resolution
- Objection handling and sales closing support
- Use of persuasive communication and customer service techniques
- Working towards objectives in a high-pressure environment
- Casa TataguyoHospitality Staff (Waitress / Customer Service)HOSPITALITYSeptember 2024 - December 2025 (1 year and 3 months)Avilés, Spain
- Direct customer service at the bar, in the dining area, and on the terrace, providing fast, friendly, and quality service
- Taking orders, preparing, and serving drinks and food in different areas of the establishment
- Customer management during peak hours, maintaining efficiency and organization
- Handling payments and managing different payment methods
- Coordinating with kitchen and bar to ensure smooth and timely service
- Efficiently resolving customer issues or special requests
- Maintaining order, cleanliness, and restocking in all work areas
- Constant adaptation to a dynamic and demanding environment
- ComprandSales Assistant / Customer Service in StoreRETAIL (SMALL BUSINESS)May 2024 - September 2024 (4 months)Avilés, Spain
- Direct and personalized customer service in a neighborhood grocery store
- Advising on products, prices, and promotions
- Handling payments and managing cash and card transactions
- Restocking products, inventory control, and warehouse organization
- Maintaining order, cleanliness, and proper presentation of the store
- Quickly and efficiently resolving customer queries and issues
- Teamwork in a dynamic environment with constant public interaction
- Managing multiple simultaneous tasks during peak customer traffic
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Categories
- Other