About Soraya
English
Native or bilingual
Arabic
Fluent
Spanish
Conversational
Experience
- Bolloré Logistics puis CEVA LogisticsCustomer Operational Support / Luxury Import ServiceLUXURY GOODSJune 2024 - Today (2 years and 1 month)Roissy-en-France, France• - Versatility and management of import files for renowned clients in the Luxury sector• - Operational monitoring: customs anomalies, delivery emergencies, customer complaints• - Responding to client requirements with politeness and empathy.• - Responsiveness in case of peak season or urgent needs (showcases, specific project launches)• - Maintenance of KPIs and data quality on managed flows.• - Close collaboration with the sales department (quote tracking, client approach, and file invoicing)• - Mastery of CROSS flows (Air & Rail)• - Implementation of customs code tables• - Updating and developing SOPs,
- UUDS AEROCustomer Support ManagerAVIATION AND AEROSPACEJanuary 2019 - December 2023 (4 years and 11 months)Roissy-en-France, France• - Monitoring of aeronautical parts manufacturing orders, invoicing (between €1.5M and €2M /month)• - Response and follow-up of AOG requests• - Site visits to manufacturing workshops for stock updates and part number needs.• - Updating and verifying used customs codes• - Finalizing material purchases and calculating prices (margin, volumes, and profitability)• - Management of two Sales Administration assistants under my responsibility.
- Stock EventImport ManagerIMPORT AND EXPORTJune 2013 - December 2018 (5 years and 6 months)Mitry-Mory, France• - Negotiation of pricing, commercial, and logistics terms• - Bulk purchasing and sales• - Site visits to European manufacturers.• - Placing and monitoring supplier orders• - Finalizing purchases and calculating cost and selling prices• - Control of costs, deadlines, quality, and volumes.• - Global management in English of professional events (European stock clearance trade shows: Netherlands, Germany, Spain…).• - Responsible for air, sea, and road freight and express courier orders.• - Development of commercial opportunities in North Africa and overseas departments and territories (Algeria and Tunisia)• - Recruitment and management of employees (administrative and commercial)• - Development of the weekly schedule for work-study students in Bachelor's degree programs• - Weekly provisional budget forecasts.• - Validation and control of prospecting to be carried out• - Monthly analysis and reporting of sales and purchases made.• - Monitoring product profitability and margins achieved.• - Export invoicing (Letters of Credit, customs legislative documents…)
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Education
- -MasterEuropean Higher Education Diploma2011-Master
- -DEESMAEuropean Higher Education Diploma2010-DEESMA