Freelancer profile translated to English.
Back to original languageAbout Sophie
I support the leaders of VSEs and SMEs in the operational management of their company, by providing structuring support on support functions (organization, HR, quality, daily management) while maintaining a clear strategic vision of their development, positioning, and communication.
🧭 My background
Rooted in operations since my beginnings (store management), I then moved into entrepreneurship and consulting. Since 2021, I have been working with leaders and their teams on missions such as:
- Structuring support functions: organization, quality, HR, daily management
- Monitoring and managing operations: tools, processes, coordination, reporting
- Improving internal organization and management
- Clarifying the offer and market positioning
- Implementing company strategies and change management
- Internal communication & managerial posture
- Structuring brand identity and communication strategy
🔧 My expertise
- Support for management & daily business management
- Internal organization & team coordination
- Structuring support functions (HR, quality, administrative)
- Operational management & managerial posture
- Definition and deployment of company strategies
- Marketing positioning & brand communication
- Employee experience & employer brand
🌿 My approach
- Pragmatic & solution-oriented, always grounded in reality
- Ability to translate strategy into effective operational actions
- Keen understanding of human dynamics and sensitive environments
- Proven experience in transformation or scaling contexts
Flexibility, clarity, reliability. I am here to help leaders refocus on their core business, while solidly structuring what supports daily activity.
French
Native or bilingual
Can work on-site
Nantes (up to 50km)
Experience
- Les Gens de la ComOperations DirectorCONSULTING AND AUDITSJanuary 2021 - Today (5 years and 7 months)Nantes, France
- Management of support functions: accounting, HR, quality, operations management
- Deployment of organizational strategies and optimization of internal processes
- Team management and skills development support
- Structuring of internal communication and employer brand strategy
- Picwic, Fnac, TresOr, McDonald'sStore Manager & Retail Unit ManagerJanuary 2013 - January 2020 (7 years)
- Supervision and management of teams of up to 35 employees
- Daily management and optimization of sales performance
- Inventory, cash flow, budget monitoring and implementation of performance indicators
- Deployment of commercial operations, customer relationship management and after-sales service
- Improvement of internal processes and supervision of service quality
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Education
- Manager of Small and Medium-Sized Enterprises2022Responsable des petites et moyennes structures
- Retail Unit ManagerAFPA Créteil (91)2016Diplôme niveau 5 Manager d'Univers Marchand