You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Sophie TitecaST

Sophie Titeca

Client Support | Virtual Assistant | Copywriter

€250/day
1 project
Lille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Sophie

🌟 Multilingual Content Management & Customer Service – FR | EN | ES | IT 🌟

Rigorous, responsive, and motivated, I am ready to quickly adapt to the specifics of your mission to effectively meet your needs.

With several years of experience in content management and customer relations, I have developed excellent organizational skills, ease of communication, and the ability to handle delicate situations professionally.

🔹 My Services:
âś… Management and moderation of customer comments, tickets, and emails (FR | EN | ES | IT)
âś… Writing optimized content in French, English, and Spanish
âś… Proofreading and correction (FR | EN | ES) to ensure impeccable content
âś… Fluent and natural translation between English, Spanish, and French
âś… Virtual Assistant

đź’ˇ Why Choose Me?
✔️ Responsiveness and seriousness in every mission
✔️ Experience in customer management and multilingual communication
✔️ Ability to quickly adapt to your business sector
✔️Average customer satisfaction rate in customer service: 4.78/5

đź“© Need a reliable and efficient service? Let's discuss your project today!
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Native or bilingual

  • Italian

    Basic

Remote only
Primarily works remotely

Experience

  • Smoon Lingerie
    Customer Service and Sales Administration Manager
    E-COMMERCE
    December 2021 - Today (4 years and 7 months)
    Customer Service Management:

    -Use of Zendesk, Gorgias, BigBlue, Shopify, Yayloh, Elyn, Effitrace, and Mirakl.


    Sales Administration Manager:

    - Use of Sellsy
    Gorgias Shopify Mirakl elyn effitrace Sellsy Zendesk
  • Spicy World - Travel Planner
    Content Writer
    TRAVEL AND TOURISM
    November 2023 - Today (2 years and 8 months)
    Creation of customer travel journals:

    - Itinerary writing
    - Proofreading content provided by suppliers
    - Journal layout
    Canvas
  • Maison Scarlett
    Customer Service Representative
    E-COMMERCE
    November 2022 - Today (3 years and 8 months)
    Customer Service Management:

    -Use of Zendesk, Gorgias, BigBlue, Shopify
    Zendesk Gorgias Shopify

Reviews

5.0

Out of 1 rating

M

Megane

Sosmart

Reviewed on 5/23/2022

Sophie is very professional, we are delighted!

Recommendations

LS
BP
JL
+1
Louis Senechal and 3 other people have recommended Sophie

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Baccalaureate in Communication and Human Resources Management
    Lycée Jehanne d'Arc
    2010
  • BTS in Sales and Tourism Production
    Maestris
    2012

Skill set

Categories