Freelancer profile translated to English.

Description

My expertise is in BtoB services and information technologies, in large groups and in startups.

My goal is to support users on new tools to meet their business challenges and deliver the expected value.

I am results-oriented and customer satisfaction-focused. I like working in multidisciplinary teams to achieve common goals and develop the skills of the stakeholders.

I have varied experiences around innovation and the customer: Account Manager, Customer Service Manager, Project Manager to deliver new customer solutions and secure their usage.

I have managed teams in contexts of transformation or creation of structure, in international environments.

I have implemented organizations focused on customer needs and operational excellence to retain customers and develop revenue.

I can help you build your Customer Success organization: define missions, position the CS and internal interactions, segment your customers, define the vectors of success and KPIs.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to km), Boulogne-Billancourt (up to 15km)

dunnhumby
Operations Business Partner
SOFTWARE PUBLISHING
July 2018 - January 2019 (6 months)
Paris, France
Planning, governance and process improvements with the Chief Client Officer
Context: transformation of the business model, from consulting to SaaS software

- Monitoring of proposals and pre-sales activities, coordination between Sales and technical services, especially for the Asian team.
Process Facilitation Change Management Communication English Project Management
Uzer
Consultant
SOFTWARE PUBLISHING
December 2017 - May 2018 (5 months)
Paris, France
Consultant on the service offering for brands
Context: Startup, SaaS and IoT publisher, to sort well and consume well
- Recommendation on the data model, the offer for brands and pricing, definition of the roadmap
Database Administration Data Analysis Product Management
Alkemics
Product Manager
SOFTWARE PUBLISHING
July 2016 - February 2017 (7 months)
Paris, France
Construction of the strategy for new verticals, structuring of product information to facilitate user experience and quality, management of the roadmap in agile mode (Scrum, Kanban)

Context: SaaS publisher startup, 60 people, product information exchange platform between manufacturers and distributors, Series B fundraising of €20M in 2016

- Writing user stories, conducting developments, user acceptance testing, monitoring via data analytics
Success: Deployment in the Hygiene-Beauty sector, 50% reduction in hotline interventions
Database Administration Product Management Scrum Agile Method Team Management