About Sophie
French
Native or bilingual
English
Conversational
Experience
- BIZDEV SCHOOL + FIITBOX + MAUD MOUVANTSETTER / CLOSERHEALTH AND WELLNESSMarch 2025 - Today (1 year and 5 months)La Verpillière, FranceSetting & Closing: Dual Expertise in Commercial Conversion (Remote Work)I am a specialist in remote conversion, ensuring the qualification and closing of sales for high-value services and products. I guarantee an optimal and ethical sales pipeline.1. Setting (Prospect Qualification)Hot Prospect Management: Ultra-responsive contact following registration (online workshop, webinar, trial request), to deepen needs and validate suitability with the offer.Strategic Follow-up: Reactivation of warm prospects (past trials) or cold prospects (previous requests) and former clients to overcome obstacles and offer tailored solutions.Result: Scheduling closing appointments with high commitment and conversion rates.2. Closing (Sales Closure)I intervene to secure the transaction, from objection handling to signing.Consultative Selling: Targeted presentation of the support or service, emphasizing customer benefits.Negotiation and Closure: Mastery of closing techniques to overcome final objections and finalize the sale (contract, payment).Tools & CRM: Expertise in updating and managing databases (CRM, particularly LEADS or GHL/GoHighLevel) for precise follow-up.Your asset: An autonomous, results-oriented professional, available for remote work with flexibility for calls, including weekends.
- DecomaticCommercial AssistantRAW MATERIALS INDUSTRYOctober 2024 - Today (1 year and 10 months)La Verpillière, FranceSales Administration (ADV) & International Commercial Support – Industrial Sector (Décomatic)With solid experience in Sales Administration, I manage the entire order cycle, from registration to customer delivery, with expertise in international flows.Order Cycle ManagementOrder Entry and Tracking: Quick and rigorous entry of customer orders (including complex custom orders), verification of prices and commercial conditions, and immediate launch of internal production (scheduling).Customer and Quality InterfaceCustomer Relations: Management of customer relations, in French and English.Non-Conformance Management:Reception, registration, and reporting of non-conformances and customer complaints, ensuring liaison between the sales, quality, and production departments for quick and effective resolution.Key SkillsRigor, organization, ability to work under pressure, and mastery of integrated management tools (SYLOB, Excel, Power Point, Outlook, Teams).My asset:Ensuring the fluidity of commercial operations and customer satisfaction through proactive and bilingual ADV management.
- Éodom • Cyclocity, PrestationsTelephone and Email SupportFebruary 2024 - October 2024 (8 months)Reception and processing of incoming calls and outgoing emails, 100% remote work. Resolution of customer issues.
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Education
- Scientific Baccalaureateindustrial, Clos MaireBAC Scientifique
- BTS Technical Assistant Engineer(ATI), Nicéphore NiepceBTS Assistante Technique D'Ingénieur