Freelancer profile translated to English.
Back to original languageAbout Sophie
Are you losing clients due to ineffective onboarding or insufficient follow-up?
I work as a **freelance Customer Success Manager**, specializing in:
- Structuring and monitoring onboarding for rapid and sustainable product adoption.
- Managing portfolios (from startups to Enterprise) including renewals/upsells.
- Optimizing CS processes and tools (Notion, HubSpot, Intercom, Slack, Salesforce).
- Providing operational support during peak activity or temporary replacements.
→ What sets me apart:
→ Concrete results:
- 300+ international accounts managed with renewals and upsells for an HRTech startup.
- Saved strategic accounts in critical situations.
- Created playbooks and onboarding guides: successfully implemented with the first 10 clients on a new HR SaaS product.
- Optimized Customer Success processes: reduced churn and improved Net Promoter Score through more efficient processes.
Key indicators I work with: NPS, churn rate, renewals, upsell, product adoption, Customer Success Qualified Lead.
👉 My goal with you? Engaged clients, secured renewals, and frictionless growth.
French
Native or bilingual
English
Native or bilingual
Italian
Conversational
Spanish
Conversational
Chinese
Basic
Can work on-site
Annecy (up to 50km), Genève (up to 50km), Lyon (up to 50km), Grenoble (up to 50km), Morteau (up to 30km)
Experience
- Jobstory
On Malt
Le Vote Français: Structuring Onboarding & Elected Official ActivationSOFTWARE PUBLISHINGApril 2026 - May 2026 (1 month)- Comprehensive structuring of the onboarding and activation process for elected officials for Le Vote Français, a civic-tech SaaS platform for deputies and mayors.
- Deliverables produced: elected official activation journey, starter guide, voter invitation kit (6 channels), onboarding call script, internal CSM playbook, follow-up emails, template consultations, and FAQ.
- Worked autonomously with the co-founders in an early-stage startup environment, in a new sector (civic-tech / participatory democracy).
- Figures.hrInternational Customer Success Manager & Sales ExecutiveHUMAN RESOURCESMarch 2022 - May 2025 (3 years and 2 months)Annecy, FranceAs Customer Success Manager:
- Managed a portfolio of +300 international clients.
- Client follow-up, reminders, coordination with Product, Tech, and Finance teams.
- Implemented new products for HR departments: Salary Reviews and Benchmarks.
- Took over managerial responsibilities in the absence of the CSM Director.
- Represented the brand at the HR trade show Zukunft Personal in Hamburg.
As Sales Executive:- Opened the UK market with +350 clients signed in one year.
- Omnichannel prospecting, demos, and closing with HR Managers, Financial Directors, and CEOs of various companies.
- Platform.shBusiness Development RepresentativeSOFTWARE PUBLISHINGMarch 2021 - March 2022 (1 year)Reading, United KingdomBusiness Development: sourcing and qualifying prospects for Account Executives in Europe, France, and the UK.ABM Strategy: multi-channel prospecting of target ABM accounts and collaboration with sales and marketing managers to develop and refine ABM strategies.
Reviews
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master's Degree in International Economics & Business, specialization in Asia-Pacific ChinaUniversity of La Rochelle2014
- Erasmus Program - 8 months of university exchange in ChinaWuhan University2013