Freelancer profile translated to English.

Description

I support scale-up CEOs and Executive Committees in structuring their growth: organization, operational performance, profitability, and team alignment.

11 years of experience between large groups (Canal+) and scale-ups (Choose), with a focus on environments with high growth and significant operational complexity.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

Choose
Head of Operations
E-COMMERCE
January 2022 - January 2025 (3 years)
Paris, France
- Global performance management: definition of strategic priorities, resource allocation, structuring of the operational model
- Structuring and scaling of the Ops organization (12 → 35)
- Implementation of an end-to-end performance model (KPIs, dashboards) and a variable compensation system
- Management of a scope representing ~10% of revenue (Purchasing activity): pricing, inventory, margin
- Performance improvement: delivery reliability 80% → 96%, -40% customer contacts, x3 e-merchandising productivity
- International business development: onboarding of French brands in the US market (~30% US revenue)
- Building a Sales x Ops alignment model

Scope: SalesOps, Partner Success, Customer Care, E-merchandising
Management of 35 people
Member of Executive Committee
Leadership Scaling Strategic Alignment AI Automation Hubspot
Canal+
Head of Operations Performance & Strategy
PRESS AND MEDIA
January 2019 - January 2022 (3 years)
Issy-les-Moulineaux, France
Strategic management of Customer Relations - Sales, Marketing, and Support - 9 centers (1800 FTEs, €50M budget)
Scope: 3 departments - 18 people

- Management of economic performance: costs, efficiency, quality
- Reduction of contact rate by 10% (~€2M/year) through KPI implementation
- Improvement of commercial performance by 15% by optimizing the contact strategy
Planning, Budgeting, and Forecasting Cost Reduction Performance Management
Canal+
Operations Performance Manager
PRESS AND MEDIA
January 2017 - January 2019 (2 years)
Issy-les-Moulineaux, France
Forecasting and monitoring of Customer Relations - Sales, Marketing, and Support Management of 7 people

- Creation of management models: forecasting, billing, partner performance
- Cost reduction of 40% through rationalization, automation, and process optimization