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Sophie GautierSG

Sophie Gautier

Retail and Operations Director | Scale-up

€1,100/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sophie

Companies generally don't need a new strategy. They need an organization capable of executing it.

This is precisely where I come in.

After more than 15 years developing and managing Retail networks at ba&sh, Le Slip Français, and Tara Jarmon, I now support leaders and retailers in their transformation, structuring, and scaling challenges.

I intervene when an organization needs to reach a new milestone: rapid growth, changes in the distribution model, omnichannel transformation, creation of new governance, or strengthening of operations.

My background allows me to bring a dual perspective: that of a leader who has managed networks across France and Europe, and that of a consultant capable of structuring transformation programs involving multiple departments.

I appreciate simple, clear organizations that produce results. The best roadmaps are those that are actually executed on the ground.

I primarily intervene in:

• Interim Management (Retail/Commercial Director, Operations Director)
• Organization and Governance Structuring
• Transformation Program Management
• Retail Performance and Operational Management
• Network Development and Transformation
• Omnichannel Retail
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Can work on-site
Paris (up to 50km), Toulouse (up to 10km), Bordeaux (up to 10km), Lille (up to 10km)

Experience

  • Indépendante et en cabinet de conseil (BCC)
    Expert Retail Consultant – Transformation & Management Interim
    RETAIL (SMALL BUSINESS)
    June 2024 - Today (2 years and 2 months)
    Intervention on organizational transformation programs involving multiple business units.

    Key contributions:

    – Development and redesign of commercial and operational strategies: tool selection, delivery options, offer development and diversification, operational excellence programs, etc.
    – Structuring project management frameworks: roadmap development, master planning, and milestone definition
    – Implementation and facilitation of governance bodies (Steering Committees, project committees, progress reviews)
    – Consolidated monitoring of initiative progress: indicators, executive reporting, and risk management
    – Coordination of stakeholders involved in transformation programs
    – Contribution to aligning operational teams and management around transformation objectives
    Change and Transformation Management Interim Management Performance Management Organizational Structuring Project Management
  • TARA JARMON
    Regional Retail Director - France
    RETAIL (SMALL BUSINESS)
    July 2022 - February 2024 (1 year and 7 months)
    Paris, France
    Management of projects aimed at evolving the distribution model and commercial systems of a store network.

    Key contributions:

    – Deployment of omnichannel systems (Ship From Store, Click & Collect, online reservation) across the network
    – Scoping business needs and coordinating service providers involved in solution deployment
    – Structuring network performance management (commercial KPIs, dashboards, reporting)
    – Deployment of a new store concept and coordination of marketing, design, and retail teams
    – Supporting teams in adopting new systems and evolving commercial practices
    Team Management Performance Management Recruitment Training Budget Management
  • LE SLIP FRANÇAIS
    Retail Director - France
    RETAIL (SMALL BUSINESS)
    August 2019 - July 2022 (2 years and 11 months)
    France
    Contribution to the structuring and transformation of the distribution network within a context of strong brand growth.

    Key contributions:
    – Budgetary (P&L, CAPEX/OPEX, personnel costs) and strategic management of the Retail department
    – Management of the store network rebranding program and operational implementation of the new brand territory
    – Deployment of a customer CRM and structuring of commercial data exploitation
    – Transformation of store processes and optimization of the omnichannel customer journey
    – Coordination of store openings and transformations
    – Management of the entire France network
    – Crisis management: COVID-19 (store openings and closures, partial unemployment, profitability, deployment of new services, adaptation of offerings, and proactivity)
    Store Opening Team Management Commercial Development Crisis Management Inventory Management

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Education

  • Law Degree
    Toulouse 1 Capitole University
    2012
    Licence de Droit
  • Bachelor in Management
    Toulouse Business School
    2013
    Bachelor en Management

Skill set

Categories