About Sophie
English
Native or bilingual
Experience
- AdeoProduct DesignerRETAIL (LARGE RETAILERS)January 2022 - March 2025 (3 years and 2 months)Ronchin, FranceFor over three years, I have been involved in post-purchase journeys and internal tools at the heart of omnichannel activity. My role is to understand operational challenges and design clear and effective solutions, in close collaboration with product and tech teams.Employee ExperienceI worked on optimizing two key internal tools for the omnichannel post-purchase journey:• Order administration• Drive pickup, awarded at the UX Awards Adeo 2024 for performance and design system implementation.Customer ExperienceOn the end-customer side, I contributed to:• the redesign of the order detail page in the customer account,• the design of transactional communications (SMS, emails, push notifications), to ensure a coherent, clear, and reassuring experience throughout the journey.
- DECATHLONUX UI DesignerRETAIL (LARGE RETAILERS)March 2021 - April 2022 (1 year and 1 month)Lille, FranceImplementation of new features on the centralized, internationally accessible Content Library and redesign of the size guide.Objectives- Rethink the content update workflow, from creation to publication, and design mockups for the different key stages.- UX study focused on users and their needs, with the aim of rethinking the strategy for internal tools.Key Results ✨- Countries connected to the same platform- Faster publication workflow- Increased adoption of internal tools- Impact: Smooth collaboration & harmonized content
- Mondial RelayUX UI DesignerLOGISTICS AND SUPPLY CHAINJanuary 2020 - March 2022 (2 years and 2 months)Hem, FranceProject 1:Create the new consumer App- Offer customers the best parcel delivery experience.- Be functional and useful by leveraging InPost's expertise.- Improve end-consumer engagement.- Enhance customer satisfaction and loyalty.Key Results📱 5M downloads🏆 Top 5 logistics apps⭐ Average rating: 4.6 / 5🚀 Impact: Smooth user journey & simplified trackingProject 2:Replace PDAs with smartphones for relay points.• Analysis of PDA usage and limitations.• Design of a smoother mobile scanning process.• Adaptation of journeys to different user profiles.• Prioritization of features with high business impact.• Continuous improvement based on field feedback.Key Results⏱️ 30% faster process✅ Reduction of steps from 5 to 3🚀 Impact: Smooth journey & simplified tracking
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Education
- Web Design & UX UI Design DiplomaWEBSTART Lille2019Diplôme Web Design & UX UI Design
- Diploma in Graphic Design and CommunicationSAINT LUC2002Diplôme en Création et Communication Graphique