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Sophie CosteSC

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Freelancer profile translated to English.
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About Sophie

UX/UI designer since 2019, I createuseful, intuitive, and efficient interfaces**, aligned with **measurable business objectives**. My approach combines **user research**, **data analysis**, and **continuous optimization**. Accustomed to **high-traffic environmentsandlarge-scale design**, particularly at **Adeo / Leroy Merlin**, **Mondial Relay**, and **Decathlon**, I design each journey with a performance-oriented vision: **improving conversion rates**, **reducing friction**, **direct impact on product KPIs**. Coming from a large group, I developed a **test & learnculture:rapid prototyping**, **user testing**, **A/B testing**, **data-driven iterations**. Every design decision is **justified, measured, and optimized**. A former stylist, I combine **graphic excellenceand **product efficiency**: detail becomes a lever for **understanding**, **credibility**, and **performance**. Based in Aix-en-Provence, I am looking for a **fixed-term or permanent contract within a product team**, where design is a **strategic performance lever**.
  • English

    Native or bilingual

Can work on-site
Aix-en-Provence (up to 50km)

Experience

  • Adeo
    Product Designer
    RETAIL (LARGE RETAILERS)
    January 2022 - March 2025 (3 years and 2 months)
    Ronchin, France
    For over three years, I have been involved in post-purchase journeys and internal tools at the heart of omnichannel activity. My role is to understand operational challenges and design clear and effective solutions, in close collaboration with product and tech teams.

    Employee Experience
    I worked on optimizing two key internal tools for the omnichannel post-purchase journey:
    • Order administration
    • Drive pickup, awarded at the UX Awards Adeo 2024 for performance and design system implementation.

    Customer Experience
    On the end-customer side, I contributed to:
    • the redesign of the order detail page in the customer account,
    • the design of transactional communications (SMS, emails, push notifications), to ensure a coherent, clear, and reassuring experience throughout the journey.
    Omnichannel & Post-Purchase Experience UX Research & User Tests Product Design & UX Strategy Adaptability Empathy
  • DECATHLON
    UX UI Designer
    RETAIL (LARGE RETAILERS)
    March 2021 - April 2022 (1 year and 1 month)
    Lille, France
    Implementation of new features on the centralized, internationally accessible Content Library and redesign of the size guide.

    Objectives
    - Rethink the content update workflow, from creation to publication, and design mockups for the different key stages.
    - UX study focused on users and their needs, with the aim of rethinking the strategy for internal tools.

    Key Results ✨
    - Countries connected to the same platform
    - Faster publication workflow
    - Increased adoption of internal tools
    - Impact: Smooth collaboration & harmonized content
    UX Research & User Tests Omnichannel & Post-Purchase Experience Product Design & UX Strategy Adaptability Rigor
  • Mondial Relay
    UX UI Designer
    LOGISTICS AND SUPPLY CHAIN
    January 2020 - March 2022 (2 years and 2 months)
    Hem, France
    Project 1:
    Create the new consumer App
    - Offer customers the best parcel delivery experience.
    - Be functional and useful by leveraging InPost's expertise.
    - Improve end-consumer engagement.
    - Enhance customer satisfaction and loyalty.

    Key Results
    📱 5M downloads
    🏆 Top 5 logistics apps
    ⭐ Average rating: 4.6 / 5
    🚀 Impact: Smooth user journey & simplified tracking

    Project 2:
    Replace PDAs with smartphones for relay points.
    • Analysis of PDA usage and limitations.
    • Design of a smoother mobile scanning process.
    • Adaptation of journeys to different user profiles.
    • Prioritization of features with high business impact.
    • Continuous improvement based on field feedback.

    Key Results
    ⏱️ 30% faster process
    ✅ Reduction of steps from 5 to 3
    🚀 Impact: Smooth journey & simplified tracking
    Adaptability Omnichannel & Post-Purchase Experience Project Management & Agile Collaboration Product Design & UX Strategy Design System & Figma

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Education

  • Web Design & UX UI Design Diploma
    WEBSTART Lille
    2019
    Diplôme Web Design & UX UI Design
  • Diploma in Graphic Design and Communication
    SAINT LUC
    2002
    Diplôme en Création et Communication Graphique

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