Freelancer profile translated to English.
Back to original languageAbout Sophie
After several years in operational management — including a COO experience in a startup and a long-term mission at DINUM on FranceConnect/ProConnect — I now support organizations that are malfunctioning due to growth or change.
Unclear processes, struggling coordination, tools that no longer keep up: I quickly identify friction points, take swift action, and build solutions that last.
Specifically, I focus on: workflow restructuring, implementing operational standards, tooling, performance monitoring, and inter-team coordination.
Certified Lean Six Sigma Green Belt. I typically work 2 to 4 days a week. Available for on-site work at the beginning of a mission — to understand the field — then remotely once the direction is set.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Direction interministérielle du numérique (DINUM)Steering and optimization of FranceConnect/ProConnect integrationsPUBLIC SECTORJanuary 2023 - Today (3 years and 7 months)Paris, FranceI participate in the implementation and continuous improvement of FranceConnect and ProConnect integrations with our partners, ensuring end-to-end process quality and fluidity.My responsibilities include:- Monitoring and coordination with partners to ensure smooth integration processes- Management and planning of FranceConnect and ProConnect product evolutions- Quality assurance (QA) of product evolutions across all environments, up to production- Optimization of integration workflows to reduce friction and improve efficiency- Contribution to documentation and process standardization to facilitate scalability
- B4FINANCEStructuring and managing the CSM departmentSOFTWARE PUBLISHINGNovember 2022 - January 2023 (2 months)Paris, FranceI supported the implementation of operational processes and tools to improve the efficiency of the support team and streamline communication between support and product.My responsibilities included:- Implementation of a ticketing tool and automation of feedback- Task allocation and prioritization within the team- Coordination between support and product for customer feedback- Automation of workflows, including the installation kit before client kick-off- Structuring and standardization of processes to reduce friction and improve service quality
- LSF EnergieCOOENERGY AND UTILITIESMay 2020 - October 2022 (2 years and 6 months)Paris, FranceAs COO, I led the structuring and optimization of the startup's operational processes to support its growth and improve overall efficiency.My responsibilities included:- Optimization and standardization of cross-functional processes (operations, support, tools, inter-team coordination)- Management of strategic and technical projects to improve company flows and performance- Implementation of KPIs, performance monitoring, and reporting to teams and management- Management and coordination of operational teams, with empowerment and autonomy development- Contribution to the overall company strategy and support for its growth
Reviews
Bogdan
B4FINANCE
Reviewed on 12/2/2022
Sophie has been a highly valued resource by all the teams at B4Finance. She possesses real expertise in her field and has brought added value to our startup by structuring, optimizing, and developing our Customer Care processes. She is a pleasant and effective person whom we highly recommend.
Recommendations
FU
FU
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Education
- Master in Business EngineeringLouvain School Management2015
Certifications
- LEAN SIX SIGMA GREEN BELTLean Six Sigma