Sophie Barrachon

As a senior consultant at SC-TEMPO, I leverage my 30 years of experience to support my clients in transforming their digital environment. My approach is based on listening, sharing, and co-creation, to create tailor-made solutions that meet their specific needs. My missions include:

• Personalized support: Thanks to my personalized project methodology, I collaborate closely with my clients to design and create their digital ecosystem of tomorrow, integrating innovative methodologies adapted to their challenges.

• Project management: I oversee complex projects, ensuring their successful execution and adherence to deadlines, while maintaining transparent communication with all stakeholders.

• Project Management Assistance (PMA): I provide my expertise to ensure the quality and relevance of the implemented solutions, thereby facilitating user adoption. I strive to build lasting relationships with users, fostering their engagement and satisfaction.

• Digital strategy: I support my clients in developing effective digital strategies, enabling them to optimize their processes and meet the demands of the current and future market.

• Business process optimization: I analyze and improve existing processes to maximize operational efficiency.

• Subcontracting: I also manage subcontracting missions, collaborating with various partners to meet specific project requirements. Together, we bring rhythm and clarity back to your projects, anticipating future challenges while optimizing your potential today.

• Management of the customer relations department:

- Billing service,

- Advance and revenue collection,

- Customer relations service,

- Reception desk.

• Implementation of the advance and revenue collection unit,

• Implementation of the online portal,

• Implementation of processes for:

- Contract lifecycle management,

- Individualization management,

- Quote management for new connections,

- User support for the subscriber portal.

• Collaborative management:

- Ideation workshops on internal processes,

- Daily use of feelings cards.

• Initiation of local public service reception certification.

Local and territorial authorities sector, as well as water utilities

• Management of the project portfolio for the U2021 program and PMA for the deployment and migration of the new user relationship management information system for the Montpellier Water Utility

• Development of the IT master plan for the Pays d'Aix Water Utility

• Development of the IT master plan for the City of Givors

• PMA for the implementation of a shared billing and customer management solution for the Communauté de communes du Guillestrois

• Development of the IT master plan for the City of Tassin La Demi Lune

• Development of the convergence plan for the social and senior IT systems of Bordeaux Métropole

• Development of the IT master plan for MoCo (Montpellier)

• PMA for the MoCo (Montpellier) Website

• Definition of the inter-municipal IT systems convergence plan for CAPI (Communauté d'Agglomération des Portes de l'Isère)

• Ideation workshops with the teams of the City of Villeurbanne

• Development of the convergence plan for the HR IT system and the social IT system of the Collectivité de Corse