About Sophia
French
Native or bilingual
Experience
- BAXTER,Client SpecialistSeptember 2022 - March 2024 (1 year and 6 months)78280 Guyancourt, FranceManagement and follow-up of EDI orders in liaison with the back office. Handling telephone calls, managing disputes and customer relations. Manual order management for public clients across France. Relationship management with BAXTER's internal departments (back office, stores, transport, recovery, AO department).
- MakeupForeverAcadémieMakeup ArtistMay 2022 - May 2022Boulogne-Billancourt, FranceObjective: acquire the knowledge, skills, and reflexes of a good professional makeup artist.• Teaching often recognized and sought after by professionals worldwide.
- Général Electric Healthcare,Customer Relations OfficerMarch 2021 - December 2021 (9 months)Buc, FranceReceiving customer calls (hospitals, healthcare professionals, and technicians). In case of system failure or malfunction, assess the criticality level. Ensure user safety and advise the client on the best procedure to follow. Liaise with internal technicians and/or schedule appointments. Order parts, verifying availability. Ensure compliance with contractual obligations.
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Education
- BTS NEGOTIATION AND CUSTOMER RELATIONS2010BTS NÉGOCIATION ET RELATIONS CLIENTS
- Makeup for Ever AcademyBoulogne2018