You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Sonja SommerfeldSS

Sonja Sommerfeld

Customer Support Specialist | Virtual Assistant

€430/day
Hannover, DE
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Sonja

I am a communicative, dedicated, and curious person who greatly enjoys learning new things, developing further, and taking on challenges.
Curiosity accompanies me in all areas of life! I love starting new projects, immersing myself in topics, and bringing ideas to fruition step by step. I work reliably, with motivation, and with the aim not only to start tasks but to complete them successfully in a structured and highly diligent manner.

I particularly enjoy working with people. Communication, customer service, and consulting are among the areas that excite me, as I enjoy listening, recognizing individual needs, and finding suitable solutions together. At the same time, my heart also beats for organization, administration, and structured office processes. I like to bring order to processes, design workflows efficiently, and ensure that everything runs smoothly behind the scenes.

Through my experience in consulting, customer contact, and organizational activities, I have learned to work flexibly, adapt quickly to new situations, and act solution-oriented. I bring not only motivation and a sense of responsibility but also a positive attitude and genuine pleasure in professionally supporting people and companies.

IT Skills & Software

  • CRM and Support Systems:Intercom, Salesforce, ZenDesk
  • Collaboration and Documentation:Notion, Slack, Google Sheets
  • Office Organization:Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Future Technologies:Confident use of AI tools ChatGPT, Claude AI, Perplexity (AI tools for efficiency enhancement)

I look forward to our future collaboration.
  • German

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • FoodTech-Unternehmen Choco | 08/2025-02/2026
    Customer Support Agent (freelance)
    SOFTWARE PUBLISHING
    August 2025 - February 2026 (6 months)
    Valletta, Malta
    • Processing customer inquiries via email and live chat (German and English), including structured problem-solving for complex or incomplete information,
    • Documenting all processes in the CRM system and coordinating with internal teams for efficient case handling,
    • Analyzing and tracking technical or process-related issues with the aim of clear communication and quick solutions.
    Customer Support & Communication Customer Onboarding Troubleshooting Intercom Retool
  • TelefónicaO2|05/2025-08/2025
    Customer Support Agent
    TELECOMMUNICATIONS
    August 2025 - February 2026 (6 months)
    Valletta, Malta
    • Telephone customer support for the OneCare business unit (mobile and DSL), including advice on contracts, tariffs, and products
    • Resolving customer issues such as contract renewals, service outages, or billing inquiries through structured analysis and targeted case management
    Customer Support & Communication Troubleshooting Data Entry Complaint Management Upselling
  • LandkreisGifhorn
    Social Worker
    PUBLIC SECTOR
    November 2019 - December 2022 (3 years and 1 month)
    Gifhorn, Germany
    • Identifying complex support needs of individuals with mental illnesses and addiction disorders and developing individual support and assistance plans.
    • Conducting counseling sessions and accompanying applicants throughout the entire application and support process. Coordinating with health insurance providers, care insurance providers, facilities, and external agencies.
    • Documenting and analyzing data for reports, statistics, and billing.
    Needs Analysis Data Entry Documentation Administration Empathy

Recommendations

Be the first to recommend Sonja

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Social Worker - Pedagogue B.A.
    Hochschule Hannover, 2013-2016
    2016
    Schwerpunkt Sozialpsychiatrie Abschluss mit einem Notendurchschnitt von 1,5 Praktika Tagesklink Trauma/Sucht Projekt “Biografiearbeit im psychiatrischen Pflegeheim”
  • Training as a Legal Assistant
    Law Firm Vordemberge, Ricken & Hülswitt, 2003-2006
    Ausbildung zur Rechtsanwaltsfachangestellten

Categories