Sonia Titem

Account Manager and Business Developer – Freelance

Tout Simplement Digital – Loire / Haute-Loire

As a freelance account manager, I support local businesses in defining and implementing their digital communication strategy.

My role involves identifying needs, proposing suitable solutions, and managing projects from A to Z in collaboration with the agency's technical and creative team.

I manage the entire sales cycle: prospecting, digital diagnosis, development of tailored proposals, negotiation, and client follow-up.

I also ensure coordination between internal teams (graphic design, web, community management) and clients to guarantee the consistency and performance of the actions taken.

This position allows me to combine my sales and strategic skills with my human approach, in a results-oriented and client satisfaction-focused manner.

Telecom Expert – Welcom Pro Bouygues Telecom Entreprise

Within the Welcom Pro network, I was responsible for business development in the B2B segment.

My main role consisted of actively prospecting new companies by phone, analyzing their telecom needs, and offering them suitable solutions for mobile, landline, and internet telephony.

Accustomed to environments with high sales demands, I refined my telemarketing, cold calling, and closing techniques.

My daily goal: transform every call into a concrete opportunity by building a trusting relationship from the very first seconds of the exchange.

This position allowed me to strengthen my persuasive skills, my stress management during calls, and my ability to meet or exceed my monthly sales targets.

Store Manager – SFR

As the manager of two SFR stores, I was responsible for the complete management of the points of sale: team management, sales performance, operational management, and customer satisfaction.

I supervised the recruitment, training, and motivation of sales advisors to achieve and exceed revenue and service quality objectives.

I also managed profitability indicators, commercial operations, product display, and the loyalty of professional and private clients.

This dual management role allowed me to strengthen my skills in multi-site management, performance monitoring, and profitability development.