Freelancer profile translated to English.

Description

Hello, I offer my services in customer support, virtual assistant, and data management.

With my experience in data supervision, coordination with multiple teams, and anomaly resolution, I can manage your emails, client requests, data entry and organization, as well as operational monitoring.

Serious, rigorous, and available, I can start quickly.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Aziza
Reference Data Manager
RETAIL (SMALL BUSINESS)
March 2025 - Today (1 year and 3 months)
Tunis, Tunisia
Ensure the supervision and governance of reference data, by
guaranteeing their quality, consistency, and updating.
Coordinate exchanges with business teams (purchasing, logistics,
marketing) to ensure the reliability of reference data and ensure homogeneous use of data.
Monitor the proper flow of orders to stores and ensure operational continuity with field teams.
Identify, analyze, and process data anomalies, in coordination with the IT department and operational teams, to ensure system stability.
Implement quick and effective solutions during incidents related to the launch of (OCs), in direct liaison with logistics and business departments.
Contribute to cross-functional data transformation, optimization, and migration projects, by providing business and operations-oriented data expertise.
Contribution to Cross-functional Projects and System Optimization Operational Management and Order Tracking Data Supervision and Reliability Anomaly Analysis and Resolution Coordination with Different Teams
Aziza
Reference Data Assistant
RETAIL (SMALL BUSINESS)
August 2023 - February 2025 (1 year and 6 months)
Tunis, Tunisia
Creation, updating, and deployment of article reference data
Creation of commitment plans
Configuration of discounts and charges specific to each OC
Identification and reporting of articles with negative margins
Monitoring the proper functioning of OCs
Activation and management of supplier-warehouse-store assortments
Calculation and parameterization of transfer prices for franchised stores
Gestionnaire administrative et financière
Decopal
November 2020 - October 2022 (1 year and 11 months)
Issuance and tracking of customer invoices
Payment monitoring and debt collection management
Prospecting for new markets
Purchasing management: quote requests, offer comparison, cost optimization
Commercial negotiation with suppliers
Processing supplier invoices and preparing payments
Tracking project-related costs
Management of routine banking operations and cash
Carrying out administrative tasks related to employees
Managing relationships with third parties: banks, clients, suppliers