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Sonia SrayriSS

Average response time: 1 hour

Freelancer profile translated to English.
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About Sonia

Hello, I offer my services in customer support, virtual assistant, and data management.
With my experience in data supervision, coordination with multiple teams, and anomaly resolution, I can manage your emails, client requests, data entry and organization, as well as operational monitoring.
Serious, rigorous, and available, I can start quickly.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Aziza
    Reference Data Manager
    RETAIL (SMALL BUSINESS)
    March 2025 - Today (1 year and 3 months)
    Tunis, Tunisia
    Ensure the supervision and governance of reference data, by
    guaranteeing their quality, consistency, and updating.
    Coordinate exchanges with business teams (purchasing, logistics,
    marketing) to ensure the reliability of reference data and ensure homogeneous use of data.
    Monitor the proper flow of orders to stores and ensure operational continuity with field teams.
    Identify, analyze, and process data anomalies, in coordination with the IT department and operational teams, to ensure system stability.
    Implement quick and effective solutions during incidents related to the launch of (OCs), in direct liaison with logistics and business departments.
    Contribute to cross-functional data transformation, optimization, and migration projects, by providing business and operations-oriented data expertise.
    Contribution to Cross-functional Projects and System Optimization Operational Management and Order Tracking Data Supervision and Reliability Anomaly Analysis and Resolution Coordination with Different Teams
  • Aziza
    Reference Data Assistant
    RETAIL (SMALL BUSINESS)
    August 2023 - February 2025 (1 year and 6 months)
    Tunis, Tunisia
    Creation, updating, and deployment of article reference data
    Creation of commitment plans
    Configuration of discounts and charges specific to each OC
    Identification and reporting of articles with negative margins
    Monitoring the proper functioning of OCs
    Activation and management of supplier-warehouse-store assortments
    Calculation and parameterization of transfer prices for franchised stores
  • Gestionnaire administrative et financière
    Decopal
    November 2020 - October 2022 (1 year and 11 months)
    Issuance and tracking of customer invoices
    Payment monitoring and debt collection management
    Prospecting for new markets
    Purchasing management: quote requests, offer comparison, cost optimization
    Commercial negotiation with suppliers
    Processing supplier invoices and preparing payments
    Tracking project-related costs
    Management of routine banking operations and cash
    Carrying out administrative tasks related to employees
    Managing relationships with third parties: banks, clients, suppliers

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