Sonia Sanz Rojas

• Administrative Supervision: Proactive leadership in supervising administrative tasks, ensuring maximum accuracy and efficiency in document management, billing, and accounting, aligned with regulatory compliance. Project Management: Strategic direction of administrative and process optimization projects, with a focus on successful and timely delivery of goals. Operational Support: Comprehensive support to agents and brokers in preparing insurance proposals, handling claims, and responding to inquiries, committed to customer service excellence. Human Resources Management: Active participation in talent management, including recruitment, training, and performance evaluation, fostering professional growth and team spirit. Analysis and Reporting: Detailed evaluation of data and preparation of accurate reports to inform operational performance and market trends, supporting managerial decision-making. Interdepartmental Relations: Establishment of effective communication channels and close collaboration with sales, finance, and legal departments to optimize coordination and information exchange.