Freelancer profile translated to English.

Description

Administrative Virtual Assistant – Reliable, responsive and organized

I am a virtual assistant with several years of experience in remote administrative management. I help entrepreneurs, freelancers and small businesses save time by taking care of their daily tasks: schedule management, email processing, invoicing, document entry, customer relations...

💡 My priority: to simplify your life. I work with seriousness, discretion and efficiency, adapting to your tools and your pace.

📩 Need a hand? Let's talk about your project!

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Teleperformance
Administrative Assistant
TELECOMMUNICATIONS
February 2020 - Today (6 years and 4 months)
Tananarive, Madagascar
Virtual assistant specializing in administrative management

Professional example

Hello, I am Sonia, a virtual assistant with over 5 years of experience in administrative management and customer relations.
I support entrepreneurs, freelancers and VSEs in their daily lives to save them time, energy and clarity.

✅ What I can do for you:

- Email & calendar management (appointment scheduling, follow-up, reminders)
- Administrative support: invoices, quotes, reports, customer follow-up
- Social media management: planning, publications, interactions
- Customer support: responses, follow-up, loyalty (via email, chat or CRM)
- Content creation: writing posts, document layout
- Research & monitoring: competitive, thematic or technical

✅ Why choose me?

- Reactivity, reliability, confidentiality
- Good command of digital tools (Google Workspace, Canva, Trello, Notion, etc.)
- Strong autonomy & fluid communication
- Adaptability to your work pace
- Available for one-off or continuous missions.

Let's discuss your needs!
Administrative management Data entry and database maintenance Preparation of quotes and invoices Email management Coordination with partners and service providers
Intelcia
Customer Advisor
TELECOMMUNICATIONS
August 2019 - July 2022 (2 years and 11 months)
Tananarive, Madagascar
💼 Customer Advisor – Intelcia
Experience in call center (BtoC/BtoB)

At Intelcia, I managed customer relations on behalf of large companies. My main role: to respond to customer requests, resolve their problems effectively, and ensure their satisfaction while respecting internal procedures.

✅ Missions carried out:

Reception and emission of calls

Processing of complaints and requests for information

Follow-up of customer files

Data entry and updating in CRMs

Providing solutions adapted to each situation

Achieving quality and productivity objectives

🎯 Skills developed:

Excellent oral and written communication

Patience, active listening and stress management

Mastery of ticketing and CRM tools

Customer orientation and sense of service

Teamwork and respect for deadlines
Excellent oral and written communication Patience, active listening and stress management Customer orientation and sense of service Mastery of ticketing tools Teamwork and respect for deadlines