Freelancer profile translated to English.

Description

Certified professional coach and coach trainer, I support managers and professionals who want to clarify their posture, regain confidence, and act more serenely in their work environment.

My background is built on 12 years of experience in customer relations, including 7 years in operational management. This field experience allows me to understand the concrete realities of daily life: pressure of objectives, mental load, relational difficulties, taking on a new role, reorganization, or loss of bearings.

My support is structured, benevolent, and action-oriented. The goal: to help the person take a step back, identify what depends on them, strengthen their ability to act, and move forward with more clarity.

I primarily work in individual coaching, with managers, employees, and professionals seeking guidance, using a confidential, pragmatic approach adapted to each person's context.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Pluxee France
Back Office Team Manager - Coach Manager
May 2019 - Today (7 years and 2 months)
Paris, France
Management of 17 employees, including 1 supervisor. Customer service, back-office, operational performance, and continuous improvement environment.
• - Support employees in their skill development, individual objectives, and professional posture.
• - Lead managerial rituals, one-on-one meetings, feedback sessions, and progress action plans.
• - Oversee organizational adjustments related to business evolution and migration to the restaurant card.
• - Train and engage teams in new processes, with a focus on practical application in the field.
• - Monitor performance, quality, and satisfaction indicators to ensure service level.
• - Lead an ISO 9001 quality process for 6 years with 5 contributors: indicators, continuous improvement, and practice security.
• - Contribute to continuous improvement: automation of recurring tasks, process simplification, and team capacity building.
Team coaching Change management support Certified professional coaching Manager coaching Individual coaching
Sodexo Pass France
Orders Support Team Coordinator - Coach Manager
January 2016 - May 2019 (3 years and 4 months)
Paris, France
Management of 14 employees. Operational coordination, compliance, service quality, and interface with multiple departments.
• - Supervise order support activities and ensure service continuity.
• - Strengthen cohesion between Sales, IT, Marketing, and Operations teams.
• - Recruit, train, and onboard new employees in a demanding operational environment.
• - Structure team rituals and support employee empowerment.
Sodexo Pass France
Dematerialization Hub Referent
September 2015 - December 2015 (3 months)
• - Diagnose and resolve complex customer complaints.
• - Contribute to customer loyalty and the quality of customer experience for a sensitive portfolio.