Sonia L.

Telephone reception for students. Student support: answering questions via communication tools, providing information on the functioning of training and tools offered. Building a trusting relationship with learners. Knowing how to identify a need, a difficulty in order to give students the keys to success. Establishing my activity reporting.

My internal tasks: Opening the practice, Electronic transmission, Processing checks, credit cards, cash, direct debits, third-party payments, Expense accounting, Document archiving, Schedule management, Ordering and managing lunch vouchers, Documents to be sent to the accountant, Making a claim with social security or supplier, Managing the equipment list and maintenance, Placing an order, receiving and checking their content.

Manage, support, and develop my team, Anticipate customer needs and resolve disputes, Optimize sales and best manage turnover and commercial indicators (conversion rate, average transaction value, basket size), Develop and optimize the brand's own and exclusive brands, Promote digitalization with "Click and Collect".