Freelancer profile translated to English.

Description

Are you looking for a dynamic and experienced customer service and digital strategy professional with a diverse professional background? You've found the ideal candidate. Passionate about the digital world, my valuable experience was forged within versatile student activity clubs, where I explored my creativity, propensity for innovation, and ability to generate engagement. These experiences have honed my keen sense of aesthetics, my sharp understanding of the latest trends, and my innovative approach to captivating online communities.

Beyond my student background, my solid professional experience as a customer service and digital strategy specialist, acquired within a research office, allowed me to collaborate closely with various companies, from small startups to large brands. I developed and implemented effective customer service strategies, using digital tools to optimize customer interactions and improve the overall experience. In parallel, my role as a client relationship manager in a coliving residence led me to identify growth opportunities, establish fruitful partnerships, and strengthen my skills.

As a customer service and digital strategy professional, I am driven by an entrepreneurial spirit, ready to take on new challenges and inject an innovative perspective into your company. My passion for communication, my creativity, and my ability to analyze emerging trends position me as a candidate determined to propel your brand to new heights. Trust me to develop impactful strategies, optimize customer service, and maintain strong relationships with your community.

Languages

French
Native or bilingual
English
Fluent
Arabic
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Amiens (up to 50km)

Kley
Customer service and digital strategy professional
REAL ESTATE
September 2023 - September 2025 (2 years)
Gentilly, France
I had the opportunity to join the Kley organization in 2023 for the opening of a new residence in Gentilly. This experience was a real discovery of the coliving concept for me, combining long-term property management with hospitality services for short stays.

I quickly developed a real interest in this profession, particularly the relational aspect and the importance given to customer experience. My tasks included managing reservations, welcoming residents, monitoring their stay, and constantly ensuring their comfort and satisfaction. I particularly enjoyed creating a warm and friendly environment, and I believe I naturally conveyed this positive energy to clients through my service-oriented attitude and enthusiasm.

Building on this first successful experience, I was then asked to support another Kley residence in Issy-les-Moulineaux during the summer of 2024, especially for the Olympic Games. This assignment was extended with an offer to stay with the team for an additional year, which demonstrates the trust placed in me.

I ultimately had to leave my position due to my move to Amiens. However, this experience reinforced my desire to continue in the field of residence management, reception, and resident support.
Interpersonal skills Foreign Languages Computer Literacy Mews Salesforce