Freelancer profile translated to English.

Description

Hello! I'm Sonia and, after 12 years at the helm of VeggieAnimals, a successful and consolidated project that I have created and managed integrally from scratch, I am looking for new challenges and projects to contribute my operational capacity and enthusiasm.

At the moment I am looking for projects related to:

📦 Order management

💬 Customer service

⚠️ Incident resolution

📊 Stock control

🛒 Purchasing

Leading my company has given me a very practical vision of how to keep a system running in an orderly manner, even in demanding environments.

I offer organizational skills, speed in problem-solving, a global business vision, and a way of working highly oriented towards efficiency and order. I adapt easily to new systems and enjoy improving processes to make them simpler and more functional.

I am looking to collaborate on projects where I can contribute structure, reliability, and real experience in operations and daily management.

Shall we talk?

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
Italian
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km)

VeggieAnimals
Founder and Director
E-COMMERCE
September 2014 - Today (11 years and 9 months)
Madrid, Spain
Founder and director of a pioneering company in vegan food for dogs and cats in Spain, with experience in integral business management, e-commerce, suppliers, customer service, marketing, and operations.

- Integral management of a vegan food company for dogs and cats.
- Management of operations, logistics, and order coordination.
- Coordination with warehouses, suppliers, and external collaborators.
- E-commerce management and customer service.
- Incident resolution and after-sales support.
- Brand development and digital communication.
- Creation and execution of marketing campaigns and social media content.
- Administrative and financial management of the business.
- Team and operational process coordination.
Gestión de pedidos control de stock Compras Atención al cliente y comunicación efectiva Resolución de problemas
VeggieAnimals Solidario
Manager of Solidarity Projects
ENVIRONMENTAL
September 2014 - Today (11 years and 9 months)
Madrid, Spain
Management and development of VeggieAnimals.org, the solidarity arm of the VeggieAnimals project, focused on animal aid and protection actions. Coordination of initiatives, organization of campaigns, resource management, and collaboration with organizations and individuals to support animal welfare. Experience in planning, execution, and communication of projects with social impact.
Organización y planificación gestion de proyectos solidarios comunicación y gestión de campañas gestión de recursos y ejecución operativa coordinación con entidades