Freelancer profile translated to English.
Back to original languageAbout Sonia
Welcome to my profile!
With 20 years of experience in retail, I support your teams in developing their professional skills and adopting digital tools. I specialize in field training, management, customer relations, and the deployment of innovative tools to facilitate change management and improve performance. My approach is pragmatic, engaging, and focused on the concrete needs of employees.
🎯 My areas of intervention:
Webinar and virtual classroom facilitation
Training on checkout software & cash flow management
Work time monitoring, scheduling, inventory, receiving/delivery
Customer relations, team management, frontline management
In-store training: sales advisors, store managers, managers
Change management & employee onboarding
Deployment of new tools or processes at points of sale
🛠️ Recent project:
National deployment of new in-store checkout software for Leroy Merlin (Adeo Group): mastering business processes, adopting new procedures, rapid and smooth skill development.
📍Mobile throughout France
📬 Contact me for your projects in business training, management, customer relations, or point-of-sale transformation.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- ADEONational Deployment Trainer Omnistore Leroy MerlinRETAIL (LARGE RETAILERS)January 2025 - June 2025 (5 months)Training and support for customer service teams on Omnistore checkout software procedures and methods.
- FreelanceFreelance ConsultantTECHJanuary 2016 - Today (10 years and 7 months)Paris, FranceClients: LCL, Mastercard, Marajy, PayLead, CSE Geodis, KLEOS, Best in Case CoppTech, OsteopathSales strategy and partnerships: market analysis, target definition, prospecting, terms negotiation, and contractingCommunication and marketing: creation of multi-channel materials (flyers, promotional videos on Canva), management of mailing campaignsOperational management: procedure creation, administrative management, after-sales service, invoicing, and accountingEvent organization: coordination of actions with merchant associations and partners
- Lebara MobileHead of Sales Training FranceTELECOMMUNICATIONSJanuary 2011 - January 2013 (2 years)Levallois-Perret, France- Training of sales teams: ATIC, sales procedures and methods- Field monitoring and support for teams- Implementation and monitoring of sales operations
Reviews
Karim
Marajy Tech
Reviewed on 12/21/2023
Collaboration with Sonia was exceptional. Her responsiveness and innovative ideas greatly enriched the development of my social media, content writing, and business development initiatives. She brilliantly reworked a blog and was a driving force in our communication. Professional and creative, I highly recommend Sonia.
Recommendations
Be the first to recommend Sonia
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Department Manager Certificationde Morlaix2004Certification Responsable de Rayon
- Executive Assistant BTSPantin2000BTS Assistante de Direction