Freelancer profile translated to English.

Description

Do you need support in managing car claims or reinforcement during busy periods in your claims adjustment firm?

I help claims adjustment firms and insurance companies to streamline claims management, reduce response times, and maintain service quality without needing to expand their internal structure.

I have over 15 years of experience in car claims management, including work with Generali, Reale, MGS, Allianz, Pelayo, Caser, and Axa, which allows me to adapt quickly to procedures and add value from the start.

I specialize in:

Comprehensive management of car claims files
Coordination with repair shops and insurance companies
Telephone follow-up and repair monitoring
Management of emails, documentation, and administrative tasks
Incident resolution and daily operational support

What sets me apart is my ability to quickly integrate into the firm's operations, work autonomously, and provide solutions during periods of high workload or transition processes (such as inter-company integrations).

I typically collaborate on:

Reinforcement during peak claim volumes
Partial or total outsourcing of claims management
Temporary support during operational changes or reorganizations
Process optimization and file tracking

If you are looking for a professional to help you offload work, gain agility, and maintain control of your files, I would be delighted to collaborate with you.

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

OTV Peritaciones S.L.U
Car claims manager
AUTOMOBILE
January 2013 - January 2024 (11 years)
Lleida, Spain
Responsible for the automotive department. Comprehensive claims management, remote assessment, coordination with insurance companies (Allianz, Generali, Reale, etc.) and claims adjustment firms. Regular use of GT Estimate, Audatex, and Eurotax.
Comprehensive car claims management Coordination with repair shops and insurance companies Problem-solving ability Communication skills Fast learner
Peritaciones Dosan S.L
Car claims manager
AUTOMOBILE
January 2008 - January 2012 (4 years)
Lleida, Spain
Responsible for the automotive department. Comprehensive claims management, remote assessment, coordination with insurance companies (Axa) and claims adjustment firms. Regular use of GT Estimate and Audatex.
Talleres Portolés / Lamsauto
Body and paint service advisor
AUTOMOBILE
January 2006 - January 2008 (2 years)
Lleida, Spain
Workshop reception, repair management, claims, and customer service. Opening of repair orders, with comprehensive monitoring of the repair until vehicle delivery.