About Sonia
French
Native or bilingual
English
Conversational
Experience
- XEFISales Assistant & Customer SuccessDecember 2023 - April 2025 (1 year and 4 months)Vitrolles, France• CRM data analysis to identify opportunities for improving customer satisfaction (portfolio of ~60 clients)• Implementation of performance indicators (KPIs) for monitoring loyalty and commercial development• Proactive B2B sales follow-up and complete administrative management (orders, invoicing, disputes)• Client-sales coordination and participation in B2B commercial actions
- CARREFOUR EXPRESSStore ManagerRETAIL (SMALL BUSINESS)August 2022 - July 2023 (11 months)Marseille, France• Team management (8 people) and sales performance piloting• Economic piloting: profitability, margins, and results optimization• Customer experience development and attractiveness improvement
- CARREFOUR PROXIMITÉSales SecretaryRETAIL (LARGE RETAILERS)January 2020 - July 2022 (2 years and 6 months)Salon-de-Provence, France• Telephone prospecting and B2B client portfolio development• Sales animation and administrative follow-up: orders, invoicing, deliveries
Recommendations
Be the first to recommend Sonia
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Baccalauréat STT CommerceLycée Jeanne d'Arc2004Baccalauréat STT Commerce
- Customer SuccessCustomer Success