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Sonia BSB

Sonia B

Customer Success & Sales Assistant

€450/day
Aix-en-Provence, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sonia

You need someone who understands your business, structures your sales organization, and takes care of your clients — without having to explain everything twice.
With 13 years of experience in a B2B environment, I act as a true all-rounder in sales management and customer relations. My playground: understanding your processes, identifying friction points, and implementing concrete solutions that make a real difference on a daily basis.
What I do for you:
CRM management and optimization (HubSpot, Salesforce), customer portfolio follow-up and loyalty, comprehensive sales support (quotes, orders, invoicing, disputes), coordination between your sales teams and your clients, reporting and implementation of performance indicators.
What sets me apart:
I'm not just an executor — I'm an operational partner. I managed a portfolio of 60 clients at XEFI, drove sales performance indicators, and coordinated multi-site teams. I understand the challenges of an SME executive because I worked alongside them.
Let's work together if:
You're looking for occasional or regular support in your sales management, you need to structure your customer relations, or you want to optimize your CRM without hiring a full-time employee.
Available in person in Aix-en-Provence / Marseille and remotely throughout France.
  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Aix-en-Provence (up to 50km)

Experience

  • XEFI
    Sales Assistant & Customer Success
    December 2023 - April 2025 (1 year and 4 months)
    Vitrolles, France
    • CRM data analysis to identify opportunities for improving customer satisfaction (portfolio of ~60 clients)
    • Implementation of performance indicators (KPIs) for monitoring loyalty and commercial development
    • Proactive B2B sales follow-up and complete administrative management (orders, invoicing, disputes)
    • Client-sales coordination and participation in B2B commercial actions
    CRM Customer Success Sales Support Customer Relationship Management (CRM) Reporting
  • CARREFOUR EXPRESS
    Store Manager
    RETAIL (SMALL BUSINESS)
    August 2022 - July 2023 (11 months)
    Marseille, France
    • Team management (8 people) and sales performance piloting
    • Economic piloting: profitability, margins, and results optimization
    • Customer experience development and attractiveness improvement
    CRM Customer Success Customer Relationship Management (CRM) Team Management Sales Management
  • CARREFOUR PROXIMITÉ
    Sales Secretary
    RETAIL (LARGE RETAILERS)
    January 2020 - July 2022 (2 years and 6 months)
    Salon-de-Provence, France
    • Telephone prospecting and B2B client portfolio development
    • Sales animation and administrative follow-up: orders, invoicing, deliveries
    Invoicing CRM Customer Relationship Management (CRM) Order Tracking Sales Administration

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Education

  • Baccalauréat STT Commerce
    Lycée Jeanne d'Arc
    2004
    Baccalauréat STT Commerce
  • Customer Success
    Customer Success

Skill set

Categories