Sonia Alves Da Cunha

Hello, I'm Sonia!

🤝 My job:

Cultivating trusting relationships and ensuring quality customer follow-up at every stage of a project. I enjoy understanding needs, anticipating expectations, and finding concrete solutions so that each client feels supported and understood.

🔑 My methodology:

1️⃣ Listen: understand your clients, their expectations, their needs.

2️⃣ Rephrase: clarify and establish unambiguous communication.

3️⃣ Solve: provide quick, adapted, and concrete answers.

4️⃣ Follow-up: ensure regular follow-up and guarantee lasting satisfaction.

💡 What I offer:

• Complete Customer Care: managing requests (emails, chat, calls), improving satisfaction and loyalty.

• Project Management: coordination, planning, operational monitoring, and clear reporting.

• Optimization of tools & processes: CRM, Notion, Hubspot, ServiceNow… for greater fluidity and efficiency.

🌟 My approach:

Human-centered: empathy, adaptability, and responsiveness. I adjust to your culture and priorities to build sustainable solutions and generate concrete results.

Benefits for you: satisfied customers, fewer disputes, operational time savings, and clearer organization.

I speak French, English, and Portuguese and support my clients in France and internationally, from Portugal, with responsiveness and flexibility.

If you are looking for an attentive, organized, and dedicated collaborator who takes care of your clients as if they were her own, I would be delighted to chat with you 💬

See you soon!