About Sonia
Spanish
Basic
Arabic
Fluent
English
Fluent
Kabyle
Native or bilingual
French
Native or bilingual
Experience
- BOUYGUES TELECOMOperational GovernanceTELECOMMUNICATIONSJanuary 2023 - Today (3 years and 5 months)Vélizy-Villacoublay, France▪ Analyze existing operational processes and implement continuous improvement initiatives to enhance operational performance and quality (BO).▪ Manage the compliance of network operations, with the creation of a HUB via Power Apps to ensure monitoring and control (interactive dashboard).▪ Manage projects, including the migration of the DMS from SharePoint Online to DocuWare: development of specifications, needs assessment, and collaboration with the IT department.▪ Manage the Bouygues Telecom training platform (Rise UP): creation of e-learning sessions and training facilitation.▪ Facilitate workshops; in-person or remote training (Microsoft suite).▪ Present reports to top management, monitor project progress and KPIs (Coproj /Copil /Power BI).
- Bouygues TelecomCross-functional Methods Project ManagerTELECOMMUNICATIONSDecember 2021 - December 2022 (1 year)Vélizy-Villacoublay, France• Standardize methods to ensure better production performance.• Support change and implement training sessions to help teams adopt new working methods, using tools like Jira and Teams.• Identify and resolve issues related to operational tools, particularly by redesigning internal business tools and managing evolution requests with the IT department, through workshops and writing needs assessments.• Document processes and improvements in Confluence and write memos to ensure follow-up.• Facilitate communication between teams to ensure a common understanding of objectives (Yammer, Canva, Pitchy, visual management (TV Tools), and newsletters).
- Klee GroupDigital Transformation and Change Management Project ManagerCONSULTING AND AUDITSOctober 2019 - December 2021 (2 years and 2 months)Issy-les-Moulineaux, France• Coordinate project teams, involving internal and external stakeholders to ensure the success of initiatives.• Ensure smooth communication by producing materials such as user guides and process sheets.• Produce regular reports on project progress and evaluation of results obtained.• Organize and facilitate training sessions for end-users on new tools and processes.• Measure and analyze the impacts of digital transformation initiatives using KPIs to track performance and improvements.
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Education
- Business Management and AdministrationIAE de Nancy2019