Freelancer profile translated to English.
Back to original languageAbout Somyla
Hello everyone 😄 Somyla, independent Customer Success Manager and SDR, I offer you my services to develop your client portfolio and optimize the relationship with your prospects and clients.
I am involved in B2B and B2C commercial prospecting, lead qualification, as well as onboarding, customer follow-up, and loyalty. I also implement structured actions (call scripts, prospecting plan, CRM) to improve your commercial performance. In parallel, I can contribute to your digital visibility through content management and optimization of your online resources 👩🏾💻
I am dynamic, proactive, and results-oriented; my goal is to help you generate more opportunities and convert your prospects into clients. I like to quickly understand the challenges to implement concrete, effective, and profitable actions. My objective? Boost your acquisition and create a real long-term relationship of trust with your clients 🚀
I am at your disposal to discuss your needs and consider a collaboration 🌸
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- L2N Pharma,Customer Success Manager ApprenticeshipPHARMACEUTICALS INDUSTRYNovember 2024 - February 2026 (1 year and 3 months)Asnières-sur-Seine, France• Management of a client portfolio (pharmacies): Onboarding, follow-up, loyalty, and satisfaction• Handling incoming and outgoing requests (calls, emails) - 100 calls per day• Prospecting, appointment setting, additional sales• Participation in sales increase through upsell and cross-sell• Order management, dispute resolution, quote creation, and coordination with logistics• Tools: Office Suite, WhatsApp Business, PrestaShop, Sage 50, TNT, Outlook
- IntertekClinical Trial Recruitment OfficerJune 2024 - October 2024 (4 months)• Receiving and making calls, email campaigns• Accompanying volunteers through the study process• Daily use of the volunteer database and IT tools• Recruitment of new volunteers. Tools: Office Suite, Aircall, Utopia, Teams
- Business FranceTelemarketerFebruary 2024 - April 2024 (2 months)• 60 to 80 outgoing calls/day to VSE/SME managers• Lead qualification and commercial appointment setting• Needs identification and sales pitch• Tools: Salesforce CRM / One Team
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Education
- Bachelor in Marketing and Sales Management specializing in Digital AcquisitionRocket School2026Le Bachelor Responsable Marketing et Commercial spécialisé en acquisition numérique forme aux bases du marketing et du développement commercial, avec un focus sur le digital. Il inclut le SEO/SEA, la gestion de campagnes en ligne, la création de contenus (web, réseaux sociaux), et l’analyse des performances. La formation aborde aussi la prospection, la négociation, la gestion d’un CRM et la gestion de la relation client en tant que Customer Sucess, ainsi que l’utilisation d’outils e-commerce. Elle prépare à attirer, convertir et fidéliser des clients via des stratégies digitales.
Certifications
- Bachelor in Marketing and Sales Management specializing in Digital AcquisitionRocket School2026