About Soline
French
Native or bilingual
Experience
- SolineOdinCommunity ManagerSOCIAL NETWORKSFebruary 2024 - November 2024 (9 months)Saint-Étienne, FranceCommunity Manager for an osteopath specializing in women's health, offering in-person appointments and online coaching:Instagram Account Management:- Development of digital strategy (audit, positioning, etc.)- Preparation of editorial calendar- Community engagement (responding to comments, messages, stories)Content Creation:- Instagram posts and reels (visuals, captions, stories)- Facebook banner, Facebook group, and YouTube banner- YouTube thumbnails- Event postersYouTube Account Audit
- CasinoCustomer Service ManagerRETAIL (LARGE RETAILERS)September 2017 - August 2023 (5 years and 11 months)Saint-Étienne, FranceCustomer Service Manager: checkout and drive-thru team.Team Management:- Schedule creation- Employee training- Communication of new information and actions to be implemented- Individual interviewsCustomer Service Management:- Complaint handling- Implementation of promotional posters in-store- Assisting customers with loyalty tools (digital card, promotion app, etc.)Administrative Management:- Preparation of employment contracts and formalities- Payroll management- Accounting- Conducting job interviews
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Education
- Community ManagerLiberté Digitale2024community management, gestion des réseaux sociaux
- Professional Bachelor's Degree DistrisupIUT Saint-Etienne2018