Freelancer profile translated to English.

Description

Trilingual virtual assistant (French/English/Spanish), I have hands-on experience in CRM, marketing, and operational support, gained within prestigious houses such as Balenciaga, Giorgio Armani, and Bulgari.

I am proficient in campaign management, customer follow-up, KPI analysis, dashboard creation, event organization, team coordination, and administrative tasks (databases, emails, CRM tools).

Reliable, organized, and customer-oriented, I adapt easily to each mission to provide professional, rigorous, and discreet support. My goal: to help companies gain fluidity and efficiency, with a careful eye and a proactive external approach.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
Italian
Fluent

Workplace preferences

Remote only

Primarily works remotely

Balenciaga
Omnichannel Customer Experience Coordinator
LUXURY GOODS
January 2025 - Today (1 year and 5 months)
• Support the deployment of omnichannel services in WW stores
• Coordinate between IT, Digital, Retail, and Customer Experience teams to ensure proper implementation and consistency of customer journeys
• Guarantee the accuracy of store information on digital platforms.
• Develop reporting for weekly and monthly KPI tracking.
Giorgio Armani
Client Engagement & CRM Specialist France Benelux
LUXURY GOODS
January 2024 - July 2024 (6 months)
• Implement and monitor CRM campaigns in over 30 stores in France, Belgium, and the Benelux region
• Organized event logistics for customer activations, including exclusive fashion shows.
• Define targets for CRM campaigns (new launches, Valentine's Day, CNY, Ramadan, etc.)
• Analyzed KPIs using BI and SAP to optimize campaign performance.
BVLGARI
Sales Operation Coordinator
LUXURY GOODS
July 2023 - December 2023 (5 months)
• Recorded, tracked, and controlled purchase transactions.
• Collaborated with merchandising, sales, and communication teams to ensure the smooth execution of in-store projects
• Managed the deployment of luxury projects, including collaborations with La Clef hotels.
• Analyzed and supervised inventory flows as well as incoming jewelry pieces.