Solenne G.

AMOA and CRM consultant with more than 11 years of experience on integration projects on functional subjects in various sectors: Consumer goods, Distribution, Banking, Employee Savings, Asset Management, Private Banking, Luxury, Car rental, Industrial and transport.

Business Assistance from the definition of the strategy to the expression of needs via a good understanding of the issues, constraints and risks of digital initiatives on operational activity.

Project Expertise in Design, Specifications, Acceptance, Change Management, assistance in piloting implementation work, ensuring overall consistency and security of a project. Good knowledge of Microsoft Dynamics and SalesForce.Com CRMs, MS Dynamics CRM certified Configurations & Settings.

Functional areas:

 Banking, Employee Savings, Asset Management, Private Banking

 Sales: Management of the prospect/customer life cycle and the opportunity life cycle, mobile sales representatives.

 Marketing: Campaign management, targeting, customer knowledge modeling.

 Service: Request management, contact center.

Project Monitoring Skills:

 Certified Scrum Master and Microsoft SureStep.

 Identifying, monitoring and planning all the work to be carried out on the project.

 Monitoring overall progress, budget, costs (internal and external).

 Project risk management / alerts (and proposal / monitoring of mitigation actions) - Control of the scope of work.

 Communication of blocking points for decision-making by management.

 Implementation of the acceptance strategy.

 Writing the test plan.

Business Skills:

 Framing of Business processes (sales, service, marketing).

 Writing specifications.

 Definition of user deployment plans.

 Organization of training courses.

 Monitoring of usage.