Freelancer profile translated to English.

Description

Passionate about the art ofbuilding strong customer relationships**, I am a dedicated customer relations manager committed to transforming every interaction into a **memorable experience**. With in-depth expertise in communication management, problem-solving, and **customer loyalty**, I constantly strive for customer service excellence. Seeking new opportunities to showcase my skills and contribute to the success of a **customer-centricteam or company. Let's connect to discuss how I can bring added value to your organization.

Industry field of expertise

Languages

Spanish
Conversational
English
Conversational
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Les Raffineurs
Customer Relations Manager
E-COMMERCE
November 2022 - Today (3 years and 7 months)
Hendaye, France
Management of emails, calls, and chat
Customer support
Escalating feedback to relevant teams
Upselling/customer loyalty
Managing tickets according to their categories based on a defined process
Handling and follow-up of disputes
Order processing and follow-up
slack Notion Microsoft Excel Prestashop Jira Service Desk Zendesk
BXM ECOMMERCE
Customer Success Manager
RETAIL (SMALL BUSINESS)
December 2021 - Today (4 years and 6 months)
BXM ECOMMERCE
Web Content Writing
E-COMMERCE
April 2021 - December 2021 (8 months)
Writing one SEO-optimized blog post per week
Topic research
Layout
Adding images
Adding links
Semantic cocoon
Writing product descriptions
Writing product category descriptions
Web Content Writing SEO Content Writing Copywriting SEO Optimization