About Solenn
Spanish
Conversational
English
Conversational
French
Native or bilingual
Experience
- Les RaffineursCustomer Relations ManagerE-COMMERCENovember 2022 - Today (3 years and 7 months)Hendaye, France
- Management of emails, calls, and chat
- Customer support
- Escalating feedback to relevant teams
- Upselling/customer loyalty
- Managing tickets according to their categories based on a defined process
- Handling and follow-up of disputes
- Order processing and follow-up
- BXM ECOMMERCECustomer Success ManagerRETAIL (SMALL BUSINESS)December 2021 - Today (4 years and 6 months)
- BXM ECOMMERCEWeb Content WritingE-COMMERCEApril 2021 - December 2021 (8 months)Writing one SEO-optimized blog post per weekTopic researchLayoutAdding imagesAdding linksSemantic cocoonWriting product descriptionsWriting product category descriptions
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Education
- High School Diploma in Economics and Social SciencesLycée Maurice Ravel2013
- RNCP Web DeveloperOpenClassRooms2018HTML5 Css3 PHP Javascript
Certifications
- Create a website with HTML5 and CSS3OpenClassRooms2018