About Solène
French
Native or bilingual
English
Fluent
Experience
- EnergirCX/UX DesignerENERGY AND UTILITIESJuly 2023 - Today (2 years and 10 months)Montréal, CanadaMy missions:Development of end-to-end customer journeys:Design and optimization of the entire user journey to ensure a fluid and consistent experience, from the first interaction to the final conversion.User/Customer Interviews:Conducting in-depth interviews with users, customers, and customer service teams to gather valuable insights and understand their needs, behaviors, and frustrations to inform design decisions.Accessibility Audit of the énergie.fr website:Comprehensive evaluation of the énergie.fr website's accessibility to identify barriers that prevent users from easily accessing content and features.Conceptualization and creation of wireframes:Development of detailed wireframes to structure information and define user flows, laying the foundation for the final visual design.Audit and redesign of several pages in the residential section:Critical analysis of existing pages in the residential section and proposal of redesigns to improve the user experience, aesthetics, and performance of these pages.
- SynergieUX DesignerHUMAN RESOURCESJune 2023 - April 2024 (10 months)Paris, FranceMy deliverables:• Development of a functional and experiential benchmark for writing specifications• Redesign of website navigation and pages.
- Ubisoft - Pôle gouvernanceUX DesignerJuly 2022 - March 2023 (8 months)Montreal, QC, CanadaMy missions:Management of an "alpha" and "early access" product version:Coordination of user research with alpha testers, collection and analysis of feedback to identify improvements before the official launch.Gathering user needs and analyzing quantitative and qualitative feedback:Collecting user needs, detailed tracking of feedback, and data analysis to guide design and development decisions.Organization and facilitation of workshops with various stakeholders:Design and conduct of collaborative workshops with stakeholders to align visions, prioritize features, and resolve design challenges.Development of the "event" journey, moderation, and email digest:Design of the user journey for events, management of moderation, and creation of email summaries to maintain engagement and inform participants.Creation and specification of Jira stories:Clear and detailed writing of stories in Jira, specifying functional and technical requirements for development teams, thus ensuring precise implementation.
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Education
- Master in Multimedia and Internet Interface DesignCampus Fonderie de l'image & Université Paris 132021Le Master Design d’interface multimédia et internet est un parcours théorique et pratique qui forme les étudiants aux métiers de la conception/réalisation (concepteur / scénariste d’interfaces utilisateur / numériques / homme-machine, designer d'interaction, webdesigner, chef de projet, directeur artistique). Les enseignements du Master sont structurés autour de la conception, ergonomie et design d’interface, l’analyse et intégration, la conduite et gestion de projet et la culture visuelle.
- Professional Bachelor's Degree - Communication Activities and Techniques, Digital Design OptionUniversity of Corté - Corsica2018Les enseignements de la licence sont répartis en 4 parties d'égale importance: - un enseignement de culture générale autour du multimédia (Langues, Art numérique, Gestion de projet, Formats numériques, Communication) - un enseignement pratique WEB (Webdesign, Programmation, Référencement, Ergonomie, Ajax et HTML5, E-commerce, Community management) - un enseignement pratique PRINT (Communication visuelle, Graphisme, Illustration, Chaîne graphique, Photographie, Typographie, PAO) - un enseignement pratique Animation (Motion Design, Digital Publishing, After Effects, 3D, Matte painting)