Freelancer profile translated to English.

Description

Need operational expertise to boost your customer satisfaction or structure your business development? With a Master's in Business Development and over 6 years of experience (including 5 years in pure expertise), I help companies optimize their customer relationships and manage their sales cycle. My motto: efficiency in service of results.

Why work with me?

Immediate operational readiness: Advanced mastery of CRM tools (Salesforce, Hubspot) and ticketing systems (Zendesk, Intercom).

Dual expertise: I combine the rigor of Sales Administration (ADV) with the drive of Business Development.

Agility: Accustomed to full remote work, I quickly integrate into your teams and processes.

MY AREAS OF EXPERTISE:

🚀 BUSINESS DEVELOPMENT & SUCCESS:

Portfolio management and retention (up to +3000 clients).

Multi-channel prospecting, Social Selling, and lead qualification.

Upselling/Cross-selling and churn reduction.

Customer onboarding and product demonstrations (Video demos).

🛠️ CUSTOMER SUPPORT & RELATIONSHIP:

Digital customer support (Level 1 & 2) and complex ticket management.

Dispute resolution, complaint handling, and satisfaction monitoring (NPS).

Maintenance and reliability of your customer databases.

📦 SALES ADMINISTRATION & LOGISTICS:

Complete order cycle management: quotes, invoicing, logistics tracking.

Proficiency in documentation packages (Import/Export).

Accurate reporting and KPI monitoring in Excel.

LATEST MISSION (2025): Digital Customer Relations Officer for a SaaS editor (Full Remote) – Technical support and Customer Success.

Availability: Immediate.

Rate: €200/day (Launch offer for my first missions on Malt).

Let's discuss your project to transform your operational challenges into growth opportunities!

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Laval (up to 10km)

Indy
Customer Care SCI IS
CONSULTING AND AUDITS
March 2026 - April 2026 (1 month)
Management of a portfolio of B2B clients (SCI & Individuals): Assisting users with automated accounting and tax compliance issues.
Technical expertise in accounting flows: Analysis and resolution of banking synchronization anomalies and categorization of SCI-specific transactions.
Omnichannel customer support (Intercom): Resolving complex requests in real-time with a high objective of customer satisfaction (CSAT) and responsiveness.
Real estate tax advice: Assistance with tax forms (2072) and education on tax options (Income Tax/Corporate Tax) for real estate structures.
Knowledge base improvement: Identification of recurring friction points and feedback to product for optimizing user experience on the SaaS platform.
Intercom mayday Notion slack Zendesk
HYPE TAXI
Customer Service Manager
TRANSPORTATION
January 2024 - December 2024 (11 months)
Real-time logistical coordination between drivers and clients.
Management of complex requests, disputes, and ticket processing (Zendesk).
Maintenance and reliability of customer databases.
Ticketing Customer Success Management Dispute Resolution CRM Zendesk
CORP AGENCY
Event Sales Manager
January 2022 - July 2023 (1 year and 6 months)
Development of a portfolio of +3000 clients with a target of +€150K.
Intensive prospecting (+80 calls/day) and rigorous KPI reporting.
Account Management Hubspot Sales B2B Prospecting Portfolio Management