Sofiene J.

• Design, monitoring and improvement of financial and HR dashboards: facilitating the monitoring of expenses and performance indicators for different departments.

• Optimization and automation of Excel spreadsheets: monitoring of key indicators (absences, staff, HR costs), creation of pivot tables and development of a VBA macro to automate the processing of ERP data.

• Preparation of budget reports and participation in the budget: monitoring of operating and investment budgets for the general management, contribution to the preparation and control of budgets according to the rules of public accounting.

• Monitoring and analysis of discrepancies between actual and theoretical stocks, adjustments and inventories.

• Control and security of financial flows: cash register, safe, bank deposits and reporting

• Implementation and monitoring of internal control procedures (losses, thefts, returns, remnants).

• Planning and team management: training, supervision and organization of schedules.

• Contribution to commercial optimization: sales analysis, management of unsold items, reorganization of shelves.

• Analysis of the performance of agencies: study of internal processes (back office, reception, cash desk, customer relations) and identification of levers for performance improvement.

• Observation and diagnosis of the internal and external environment of 3 bank branches.

• Participation in a reflection on the commercial and organizational performance of the agencies.

• Exploratory interviews with operational employees and customers to understand expectations and service gaps.