Freelancer profile translated to English.

Description

I help entrepreneurs and teams save time and improve their customer service by organizing tasks, responding efficiently, and creating clear and human content. I specialize in digital support, writing, project tracking, and direct customer interaction. I stand out for my proactivity. Warm communication and real commitment. I work on personalized attention projects, network management. Creation of documents, agendas, automated responses and general assistance.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Empresa de seguridad Nueva Frontera S.A
Operator/Administrative Assistant
PUBLISHING
January 2022 - January 2025 (3 years)
-I coordinated the daily operation of more than 800 security officials, managing shifts, updates and assistance. -I acted as a link between clients, supervisors and operational personnel, ensuring fluid and efficient communication. -I managed internal agendas, coordination of urgent changes and resolution of unforeseen events in real time. -I worked with suppliers to guarantee the availability of resources and services related to operations. -I prepared daily and monthly reports, payroll control, data loading and indicator monitoring. -I used tools such as: Word, Excel, Google Drive, email and internal management systems. -I actively participated in the selection and hiring of new operational personnel, evaluating profiles according to the needs of the service. -I developed skills such as: organization, operational leadership, conflict resolution and working under pressure.
Microsoft Office Customer service Video editing Social media management Content creation and writing
Empresa Nueva Frontera S.A
Customer service and coordination
January 2021 - October 2022 (1 year and 9 months)
-Reception of patients and coordination of agendas. -Resolution of queries and referral of professionals. -Management of medical documentation and collections. -Monitoring of shifts and personalized assistance.