Freelancer profile translated to English.
Back to original languageAbout Sofiane
# Structuring & Process Automation Consultant (AI & No-Code)
I help companies modernize their business processes: structuring internal workflows, automating repetitive tasks, and integrating intelligent AI agents.
My approach is business-oriented above all: analyzing the organization's actual operations, identifying operational friction points, and then designing structured and manageable systems.
I specialize in:
• Automating internal workflows (CRM, Customer Service, Lead Qualification, Follow-ups)
• Implementing business AI agents (classification, scoring, extraction)
• Structuring operational databases
• Designing automated workflows (Make, N8N)
• Scoping and deploying AI in SMEs
My entrepreneurial experience allows me to combine strategic vision with concrete implementation.
Goal: Transform fragmented environments into reliable, structured, and scalable systems.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- DariowAI Tool for Managing Rental ClaimsREAL ESTATEJune 2025 - Today (1 year and 1 month)
Dariow is a SaaS solution designed for real estate agencies looking to automate their rental customer service management and increase efficiency.
The platform centralizes tenant complaints, automates sorting and follow-ups, and connects the various stakeholders (manager, contractor, tenant) through a unified portal.🧠 Roles & Achievements:Designed a conversational AI agent connected to WhatsApp, capable of automatically understanding, classifying, and qualifying tenant complaints.Implemented a no-code architecture (Airtable + N8N + Softr) to automate the creation and tracking of customer service tickets.Defined the complete user journey, from message reception to issue resolution.Managed product development and initial deployments with pilot agencies.🎯 Goal: Simplify the daily work of managers and provide a smoother, more responsive experience for tenants. - CarJamAI & Automation Expert – Digital Registration Platform (2025)AUTOMOBILEFebruary 2025 - Today (1 year and 5 months)
AI & Automation Expert – Digital Registration Platform (2025)
Designed and deployed a no-code tool to digitize car registration processes in collaboration with authorized partners.- Created a custom interface for automotive professionals
- Automated file processing using Make + Airtable
- Implemented follow-ups, notifications, and document management
- Structured a simple process for dealerships and their customers
- Fin'CarMVP Builder & AI ExpertBANKING AND INSURANCENovember 2024 - Today (1 year and 8 months)
MVP Builder & AI Expert – Fin’Car (2024 – Present)
Assisted an automotive player in creating a digital financing platform.- Defined the user journey and product structure
- Deployed an MVP using Make, Airtable, Softr
- Automated data flows & customer follow-ups
- Integrated an AI agent for lead pre-qualification
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Education
- Master 2 Business Strategy and Economics of OrganizationsUniversité Panthéon-Assas2017