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Sofia MSM

Sofia M

Talent acquisition & Customer Success

€250/day
Roncq, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sofia

I support companies, particularly startups and SMEs, in recruitment missions, candidate management, as well as customer support and relations, to ensure a smooth and high-quality experience at every stage of the process.

I place great importance on the quality of interactions with candidates and clients.
Rigorous, motivated, and organized, I fully invest myself in each mission with a constant focus on quality, responsiveness, and results.

Autonomous and adaptable, I easily integrate with existing tools and teams to effectively meet the company's needs and contribute to process improvement.
  • French

    Native or bilingual

  • English

    Basic

Can work on-site
Roncq (up to 50km)

Experience

  • StaffMe-Marcq-en-Baroeul,France
    Recruitment Officer / Customer Success
    HUMAN RESOURCES
    March 2023 - December 2025 (2 years and 9 months)
    Marcq-en-Barœul, France
    Welcoming and supporting candidates throughout the recruitment process; coordinating interviews and effective communication with managers and teams. Administrative management of candidate and client files, adhering to internal procedures. Active participation in HR projects and organization of internal events to improve employee experience and enhance company attractiveness.
    Zendesk Very good interpersonal skills Proficiency in IT tools Microsoft Office Suite Customer Relationship Management (CRM)
  • URSAFF-Lille,France
    Administrative Manager / Debt Collection
    PUBLIC SECTOR
    November 2022 - February 2023 (3 months)
    Lille, France
    Organization and monitoring of daily administrative tasks. Communication and coordination with various internal and external stakeholders. Use of digital tools to improve service efficiency and quality.
    Customer Relationship Management (CRM) Interpersonal ease Writing ease Microsoft Office Versatility and adaptability
  • Macopharma-Tourcoing,France
    HR Officer / Administrative Support
    PHARMACEUTICALS INDUSTRY
    January 2020 - January 2022 (2 years)
    Tourcoing, France
    Welcoming and supporting candidates, coordinating interviews, and clear communication with stakeholders. Administrative management of files and adherence to internal procedures. Participation in HR projects and internal events, fostering a positive employee experience.
    Proficiency in IT tools Administrative management Recruitment CRM Back office

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Education

  • Human Resources Officer Training
    Adapeco
    2020
    Formation chargée des ressources humaines
  • BTS
    Lycée Privée Jehanne d'Arc
    2012
    BTS

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