Sofia Georgiou Yatsinska

Managed day-to-day operational communication with banking partners to support smooth transaction flows. Monitored account activity and flagged problematic payments for internal review and action. Supported incoming RFIs with AML and Underwriting teams, ensuring accurate and timely responses. Assisted with settlement issue handling and supported improvements to finance operational procedures. Prepared internal reports on transaction volumes and merchant activity. Produced reconciliation data for accounting and auditing purposes. Coordinated with internal departments and management stakeholders for daily operations. Ongoing daily training and support to my team and hirings. Leading a team of 3.

1:1 Coaching sessions Designed and delivered structured coaching programs and workshops. Developed client frameworks and session plans with measurable progression. Led project planning and content execution for online and live programs.

Oversaw day-to-day operations across short-term rental portfolio activities and internal support functions. Designed and maintained SOPs, checklists, and process workflows to improve consistency and execution quality. Coordinated administrative operations among owners, vendors, and internal teams to ensure service continuity. Monitored operational tasks related to licensing/admin compliance workflows and guest facing materials. Supervised issue tracking, escalation routing, and resolution follow-up across ongoing property operations. Improved clarity of responsibilities and internal reporting cadence for more stable weekly execution.