Sofia El Otmani

-Corporate environment focused on data & performance, steering Business activities and strategic Client accounts (Tier One) using Salesforce, PowerBI, and Excel. -Implementation of decision-making reporting and design of automated, dynamic dashboards for steering Business Lines (LoB) and client accounts. -Significant improvement in data quality and over 50% backlog reduction. -Management under reinforced SLA and revenue growth exceeding 35%, thanks to better decision-making visibility and optimization of KPIs in PowerBI.

-Management and administration of Salesforce to ensure operational continuity and commercial performance. -Exploitation of client data using Natural Language Processing (NLP) techniques in Python for data validation, deduplication, and client base consolidation. -SLA maintained at >99%, significant improvement in data quality and over 80% error reduction, with a direct impact on sales force efficiency, KPI: Commercial Return on Investment.