Sofia Colombo

Passionate about continuous improvement and innovation, I enjoy working on projects that place the customer at the heart of the company's strategy.

My key skills include defining and executing customer experience strategies, redesigning customer journeys, and defining and monitoring customer KPIs. My experience in renowned companies such as BCG and Vodafone has allowed me to develop solid expertise in implementing customer-centric strategies in complex and international environments.

My professional goal is to help companies create exceptional customer experiences that strengthen their competitive advantage. I firmly believe that every interaction is an opportunity to create value and build a lasting relationship with the customer.

What sets me apart is my analytical and pragmatic approach. I rely on data and customer insights to identify pain points and propose concrete, measurable solutions. My experience in consulting and in the telecommunications sector has also allowed me to develop a global vision of CX issues, as well as the ability to work with multidisciplinary teams and high-level stakeholders.

Feel free to contact me to discuss your projects and discover how I can help you transform your customer experience.