About Sofia
English
Native or bilingual
French
Fluent
Arabic
Fluent
Experience
- AxaCustomer AdvisorAUTOMOBILEJanuary 2017 - January 2019 (2 years)Rabat, MoroccoI managed customer support requests, helping them benefit from their car insurance in case of breakdown or accident. I organized the intervention of a breakdown service on site and also coordinated other services, such as booking taxis, trains or sometimes flights.
- bouygues telecomTechnical SupportTELECOMMUNICATIONSJanuary 2015 - January 2017 (2 years)Rabat, MoroccoTechnical support for Bouygues Telecom, specializing in resolving network, internet box, and television issues.
- webhelpCustomer AdvisorTELECOMMUNICATIONSJanuary 2014 - January 2015 (1 year)Rabat, MoroccoTechnical support for Bouygues Telecom, specializing in resolving network, internet box, and television issues.
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Education
- Bachelor's degree in French LiteratureDEUG2024Licence en littérature française
- and Humanities in French Literature2022