About Sofia
French
Native or bilingual
English
Fluent
Experience
- Bouygues TelecomMobile Application Project ManagerMarch 2024 - Today (2 years and 5 months)
- Writing specifications in collaboration with Product Owners (PO).
- Backlog management and prioritization, monitoring and resolution of reported anomalies.
- Facilitating workshops on the UX/UI redesign of the application with stakeholders.
- Supervising the development team and validating deliverables according to the Scrum methodology.
- Deployment of new releases on the stores and incident monitoring.
- Samsung FranceE-commerce Project ManagerJanuary 2021 - February 2024 (3 years and 1 month)
- Implementation of new services on the e-shop.
- Management of UX/UI anomalies reported by users, in coordination with technical teams and monitoring of incident resolution.
- Cross-functional collaboration with different departments (marketing, legal, finance, logistics) to develop processes related to D2C projects.
- Design of tailor-made training programs to meet the specific needs of advisors, using interactive methods and varied educational materials.
- Steering the customer relationship digitalization project through the implementation of a CXM: Sprinklr
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