Freelancer profile translated to English.

Description

KYC/AML Analyst with 13+ years in financial services (American Express, Orange Bank). I help Belgian banks, fintechs, and neobanks strengthen their compliance frameworks, reduce false positives, and streamline customer onboarding.

Languages

French
Native or bilingual
English
Conversational
Dutch
Basic

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

Anytime — Orange Bank
Sales Administration Manager
January 2023 - January 2024 (1 year)
Brussels, Belgium
■ Management of a B2B client portfolio — digital banking service
■ Supervision of customer service team and process improvement
■ Client retention rate above 90% in the managed segment
■ Interface between product, compliance, and sales teams
American Express
KYC / AML Advisor
January 2021 - January 2023 (2 years)
Brussels, Belgium
■ Processing of premium and corporate client files — due diligence
■ Strict application of KYC/AML procedures in a regulated environment
■ Collaboration with sales teams to streamline onboarding
■ Training new joiners on compliance procedures
Just Eat Takeaway / Telenet / Cetelem
Sales & Customer Service Advisor
January 2015 - January 2021 (6 years)
■ B2B prospecting and portfolio management in telecommunications and credit
■ Closing contracts on short and long sales cycles
■ Upselling and cross-selling techniques applied daily
■ Development of a network of lasting business relationships