About Sobhan
French
Native or bilingual
English
Conversational
Dutch
Basic
Experience
- Anytime — Orange BankSales Administration ManagerJanuary 2023 - January 2024 (1 year)Brussels, Belgium■ Management of a B2B client portfolio — digital banking service■ Supervision of customer service team and process improvement■ Client retention rate above 90% in the managed segment■ Interface between product, compliance, and sales teams
- American ExpressKYC / AML AdvisorJanuary 2021 - January 2023 (2 years)Brussels, Belgium■ Processing of premium and corporate client files — due diligence■ Strict application of KYC/AML procedures in a regulated environment■ Collaboration with sales teams to streamline onboarding■ Training new joiners on compliance procedures
- Just Eat Takeaway / Telenet / CetelemSales & Customer Service AdvisorJanuary 2015 - January 2021 (6 years)■ B2B prospecting and portfolio management in telecommunications and credit■ Closing contracts on short and long sales cycles■ Upselling and cross-selling techniques applied daily■ Development of a network of lasting business relationships
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Education
- CertifiedFebelfincertifiée
- Bachelor of MarketingEPHEC BruxellesBachelor Marketing