Snegugu Mhlongo, Customer service representative

Description

I help businesses keep customers happy with clear, empathetic support that solves problems fast.

I specialize in email and chat support, helpdesk ticketing, order management, and basic tech troubleshooting.

My background in front desk and transcription means your replies will always be accurate, well written, and on-brand no awkward phrasing or typos.

Industry field of expertise

Languages

English
Fluent
Zulu
Native or bilingual
Xhosa
Native or bilingual
Afrikaans
Conversational

Workplace preferences

Can work on-site

Moloto South (up to 50km)

Appen
Zulu transcription and QA review
CIVIC AND SOCIAL ORGANIZATIONS
March 2026 - Today (5 months)
Moloto South, South Africa
Transcription of Zulu audio
Checking errors on segments
Annotate regions
Editing and creating regions
Labeling regions
Annotation Zulu transcription Microsoft Office audio transcription Data labeling
Premier hotel
Front desk operator
HOSPITALITY
July 2025 - December 2025 (5 months)
Moloto South, South Africa
Served as the first point of contact for guests, welcoming visitors with professionalism and creating a positive, lasting first impression.
Managed a high volume of incoming phone calls and emails, ensuring messages were relayed accurately and appointments were scheduled without conflict.
Maintained meticulous office records and filing systems, demonstrating discretion when handling confidential guest information.
Coordinated with housekeeping and management teams to ensure smooth daily office operations and guest readiness.
Resolved guest queries and requests promptly, applying strong problem solving skills to enhance the guest experience.
Data entry Record keeping Email writing Telephone Microsoft Office

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Diploma in Tourism Management
Vaal university of technology
2026

Translator