SMFreelancer profile translated to English.
Back to original languageAbout Slim
With over 13 years of experience as an ICT account manager, I support companies in managing and retaining their B2B clients by offering a responsive, structured, and satisfaction-oriented customer relationship. Specializing in telecom and cloud solutions (Fiber/IP/MPLS connectivity, managed VoIP, Fortinet security, Microsoft 365), I excel in needs analysis, account management, coordination with technical teams, and effective issue resolution. I help you streamline your customer relations, strengthen your support, qualify your opportunities, and optimize your user experience — all remotely, with seriousness, adaptability, and a strong sense of service.
French
Native or bilingual
English
Fluent
Spanish
Basic
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- Orange TunisieKey Account ManagerTELECOMMUNICATIONSFebruary 2010 - November 2011 (1 year and 9 months)• Handling technical and commercial requests and complaints via phone/email.• Guiding and advising clients.• Following up on complaints with network and IT departments, skills=[]
- Orange TunisieDATA & ICT Account Manager SME and Key AccountsTELECOMMUNICATIONSDecember 2011 - May 2025 (13 years and 5 months)Tunis, Tunisia• Developing the client portfolio based on direct prospecting and recommendations.• Analyzing client needs to propose suitable solutions and optimize their satisfaction.• Developing the sale of a wide range of services including internet and intranet connectivity (Fiber, FH, LTE TDD, IPMPLS, and 4G), Managed VoIP (Avaya and Cisco), Fortinet MSSP, MS 365, Managed Wifi.• Building trusting relationships with clients through responsive after-sales service attentive to their needs.• Establishing commercial proposals by adapting the offer to client needs, cost calculation., skills=[{"id": "Sécurité réseau", "type": "GLOBAL", "name": "Network Security"}, {"id": "MS365", "type": "GLOBAL", "name": "MS365"}, {"id": "Gestion de projet", "type": "GLOBAL", "name": "Project Management"}, {"id": "Relation client B2B", "type": "GLOBAL", "name": "B2B Customer Relations"}, {"id": "Telecommunications", "type": "GLOBAL", "name": "Telecommunications"}]
- Transcom World WideInside Sales RepresentativeTELECOMMUNICATIONSOctober 2008 - January 2010 (1 year and 3 months)Tunis, TunisiaSelling mobile and ADSL subscriptions, cross-selling and up-selling for existing Tele2 mobile and SFR customers.
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Education
- Master's in Economic SciencesFaculty of Economic and Management Sciences of Tunis2001Maitrise en sciences économiques
- Certificate in Process Communication Level III Negotiation and Sales Techniques Stress Management using Flight Simulator Emotional IntelligenceAttestation en Process Communication Niveau III Techniques de négociation et de vente Gestion du stress par simulateur d'avion Intelligence émotionnelle