Freelancer profile translated to English.
Back to original languageAbout Slimane
⭐ Consultant CRM & Expert Customer Service International - Optimization Support & After-Sales Service
I help industrial companies structure and improve their customer service, transforming support and after-sales service into genuine levers for image and loyalty.
With 25 years of experience in international B2B environments, I work in demanding sectors (semiconductors, high technology, aeronautics).
🔥 What I concretely bring you
Clear organization of support and after-sales service
Better management of requests, tickets, and complaints
Shorter response times and smoother customer follow-up
Structured after-sales service documentation: procedures, FAQs, feedback
Strengthened communication between customers, support, engineering, quality, and production
Accustomed to the link between customers – support – engineering – quality – production, I streamline internal and external communication, secure request processing, and improve the user experience.
Objective: to provide stable organization, clear processes, more satisfied customers, and sustainable performance.
📍 Types of missions I undertake
Complete audit of customer support and recommendations
Implementation or improvement of after-sales service
Operational management of B2B customer requests
Coordination customer ↔ support ↔ engineering
➡️ Available for short-term, recurring assignments, or operational support.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Toulouse (up to 50km)
Experience
- Airbus Blagnac – Customer Care CenterSupport Engineer for AirlinesAVIATION AND AEROSPACEJuly 2022 - January 2024 (1 year and 6 months)Blagnac, France(Radio-Nav & Aviation Surveillance) and Nacelle System and Structure. PROG SA - LR - A330 - A340 - A350 - A380Technical support for airlines on avionics equipment andnacelle and structure systems● Handling technical customer requests and coordinating with internal teams● Analyzing in-service issues and proposing corrective solutions● Contributing to equipment reliability improvement● Daily interaction with international customers and partners
- R2D AutomationCustomer Service ManagerNANO-TECHNOLOGYMarch 2015 - June 2020 (5 years and 3 months)Montpellier, France● Manage the After-Sales Service team● Supervise Technical Support for customers in Europe, USA, and Asia.● Lead Installation, maintenance, repair, retrofit, and customer training projects by arbitrating the schedule based on priorities and operational profitability.● Participate in equipment installation and maintenance● Ensure the quality of after-sales service and customer satisfaction● Participate in sales development with the sales department
- EMU Technologies EuropeTechnical & Customer Service ManagerNANO-TECHNOLOGYAugust 2005 - June 2014 (8 years and 10 months)United Kingdommicroelectronics (Semiconductors)● Manage the After-Sales Service team● Supervise Technical Support for customers in Europe, USA, and Asia.● Lead Installation, maintenance, repair, retrofit, and customer training projects by arbitrating the schedule based on priorities and operational profitability.● Participate in equipment installation and maintenance● Ensure the quality of after-sales service and customer satisfaction● Participate in sales development with the sales department
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Education
- CRM (Customer Relationship Manager) & AI applied to Customer RelationsForma Pack Toulouse2025CRM (Customer Relationship Manager) & IA appliquée à la relation client
- Business Creation TrainingBGE Sud-Ouest2025Formation création d'entreprise
Skill set
Categories
- Other