Sitrakiniaina Ralandielisoa, Customer service

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Description

💼 A specialist in commerce and customer relations, I help companies develop their sales and retain their customers.

🎯 My strength: a human, professional, and results-oriented approach to ensure an optimal customer experience.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Intelcia
Sales Advisor
TELECOMMUNICATIONS
December 2019 - January 2021 (1 year and 1 month)
Tananarive, Madagascar
Sales Advisor SFR – Intelcia
Welcoming and assisting customers, selling SFR offers (mobile, internet, TV), managing complaints and customer retention, with regular achievement of sales targets.
ADMVALUE
Customer Advisor
TELECOMMUNICATIONS
January 2021 - March 2024 (3 years and 3 months)
Tananarive, Madagascar
Customer Advisor – TotalEnergies
Monitoring and managing contracts, assisting with subscriptions, explaining bills, and providing personalized advice to help customers optimize and reduce their energy expenses.
konecta
Account Manager
TELECOMMUNICATIONS
March 2024 - Today (2 years and 2 months)
Tananarive, Madagascar
Account Manager – TotalEnergies
Assisting customers with their move, managing contract subscriptions, and retention actions to build customer loyalty.
Account Manager Moving service

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Associate's Degree
University of Antananarivo
2019
Sociologie

Other