Freelancer profile translated to English.

Description

You manage an online store and need someone reliable to handle your customer service? I'm on it.

Since 2022, I've been assisting e-merchants in managing their customer service: handling complaints, tracking orders and deliveries, managing returns, responding to customers by email. I have notably worked for French stores (IDKIDS.FR) through the COMDATA contact center, and I currently manage the support for online stores as a freelancer.

I am rigorous, responsive, and I adapt to your tools (Gorgias, email, back-office). I work in French and English.

What I can handle: customer service ticket management, dispute and refund tracking, drafting customer responses, coordinating with carriers.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Freelance
Support e-commerce & SAV mailing
E-COMMERCE
January 2024 - Today (2 years and 6 months)
Tananarive, Madagascar
Customer support and email customer service management for online stores: handling complaints, tracking orders and deliveries, managing returns and refunds. Responsiveness and clarity in every customer interaction.
Customer service Complaint management Email management E-commerce Order tracking
COMDATA (Bosch Elm Leblanc)
Customer advisor
TELECOMMUNICATIONS
May 2023 - November 2024 (1 year and 6 months)
Tananarive, Madagascar
Customer advice and assistance on behalf of Bosch Elm Leblanc: scheduling maintenance appointments, guiding on boiler, water heater, and heat pump operations, providing information on maintenance contracts.
Customer service Call management Appointment scheduling and planning
COMDATA |
Customer Advisor – E-commerce
TELECOMMUNICATIONS
November 2022 - April 2023 (5 months)
Tananarive, Madagascar
Multichannel customer support (phone and email) for IDKIDS.FR: handling complaints, tracking orders and deliveries, placing orders, unblocking accounts, and customer service.
Email management E-commerce Customer service Customer complaint management